Ok so this is the first time I've ever posted a question asking for technical support. Typically I can google whatever I need to and fix the issue, but this one is strange and I've tried everything. Youtube works just fine and then all of a sudden one night (~1am EST) every single video buffers but won't actually play (looks like it is paused but nothing happens, can't skip around video either). Strange part is the next morning it will work fine, and this cycle has continued for about a week now (works fine during daylight and then nothing at night).
This issue is on my Lenovo G780 laptop running windows 8.1 and unfortunately I do not have another computer I can check with to see if the issue is only my laptop. I do however have a PS4 and it can load videos just fine at all times of the day.
I have tried Firefox, Chrome, and IE.
Other video websites work just fine.
I have tried reinstalling Firefox.
I have tried disabling all browser addons as well as creating a new Firefox profile.
I have checked for Windows updates and installed.
By default I use HTML5 but download an app (Youtube Flash Video Player) to convert videos to Flash, same issue.
I'm the only one on my network.
I have tried wireless and wired connections, as well as resetting the router.
Speed tests show a perfectly normal up/down.
Pings of both Google and Youtube show no packet losses.
I have tried disabling Antivirus.
Ran a virus scan with Avast Pro as well as a scan with Malwarebytes.
I can download the Youtube videos and watch them that way with an app.
This issue is quite frustrating as I cannot troubleshoot it during the day, since the issue only seems to occur when I want to lay down for bed and watch a video. The only thing I can think to try that I haven't yet is a Windows restore, but unfortunately the only restore point I have is from 3 days ago and the issue started before then.
This issue is on my Lenovo G780 laptop running windows 8.1 and unfortunately I do not have another computer I can check with to see if the issue is only my laptop. I do however have a PS4 and it can load videos just fine at all times of the day.
I have tried Firefox, Chrome, and IE.
Other video websites work just fine.
I have tried reinstalling Firefox.
I have tried disabling all browser addons as well as creating a new Firefox profile.
I have checked for Windows updates and installed.
By default I use HTML5 but download an app (Youtube Flash Video Player) to convert videos to Flash, same issue.
I'm the only one on my network.
I have tried wireless and wired connections, as well as resetting the router.
Speed tests show a perfectly normal up/down.
Pings of both Google and Youtube show no packet losses.
I have tried disabling Antivirus.
Ran a virus scan with Avast Pro as well as a scan with Malwarebytes.
I can download the Youtube videos and watch them that way with an app.
This issue is quite frustrating as I cannot troubleshoot it during the day, since the issue only seems to occur when I want to lay down for bed and watch a video. The only thing I can think to try that I haven't yet is a Windows restore, but unfortunately the only restore point I have is from 3 days ago and the issue started before then.
My Computer
System One
-
- OS
- Windows 8
- Computer type
- Laptop
- System Manufacturer/Model
- Lenovo G780
- CPU
- Intel i5-3210M @ 2.5GHz
- Motherboard
- laptop
- Memory
- 8 GB DDR3
- Graphics Card(s)
- Intel HD graphics 4000 (integrated)
- Browser
- Firefox
- Antivirus
- Avast Pro