NOTE: My Lenovo is on safe mode, so I could not access the internet from it to download the Diagnostic Tools. : (
Hello, I got a new laptop yesterday and it is already not working properly. I bought it manufacturer refurbished online and I'd rather not return it. It is a Lenovo z580. I've neen having multiple problems with it and the more I have tried to fix it the more it seems to get worse.
Some errors include:
MULTIPLE bsod's, including bad_pool_header, kern security check failure, etc. I must have gotten over 10 different ones, my computer restarts almost every 5 minutes.
Windows Updates will not download/install.
When attempting automatic repair, it says it has failed because srttrail.txt.
What I have done:
Resfreshed the computer,
Reset the computer,
Used onekey discovery system to reset the computer,
Run maintenance on Windows Updates,
Used cmd options such as chkdsk:'s and such.
At this point I have wiped my computer clean to a point where I literally have no apps, no desktop, and I had to reactivate Windows. It now gives me a different long complicated error.
Can someone help me? I feel like I have made things worse when I've been doing the things recommended for me to do based on Microsoft forums. I am a college student and this is extremely inconvenient. : ( I have been using my phone and Windows 7 laptop in the meantime.
My Lenovo z580 was came with Windows 8 so I don't have the disk.
Please get back to me. : (
https://skydrive.live.com/redir?resid=55A089856625D95B!107&authkey=!AORaUHOB_eRSChE&ithint=file%2c.zip
Here are my minidump files.
Hello, I got a new laptop yesterday and it is already not working properly. I bought it manufacturer refurbished online and I'd rather not return it. It is a Lenovo z580. I've neen having multiple problems with it and the more I have tried to fix it the more it seems to get worse.
Some errors include:
MULTIPLE bsod's, including bad_pool_header, kern security check failure, etc. I must have gotten over 10 different ones, my computer restarts almost every 5 minutes.
Windows Updates will not download/install.
When attempting automatic repair, it says it has failed because srttrail.txt.
What I have done:
Resfreshed the computer,
Reset the computer,
Used onekey discovery system to reset the computer,
Run maintenance on Windows Updates,
Used cmd options such as chkdsk:'s and such.
At this point I have wiped my computer clean to a point where I literally have no apps, no desktop, and I had to reactivate Windows. It now gives me a different long complicated error.
Can someone help me? I feel like I have made things worse when I've been doing the things recommended for me to do based on Microsoft forums. I am a college student and this is extremely inconvenient. : ( I have been using my phone and Windows 7 laptop in the meantime.
My Lenovo z580 was came with Windows 8 so I don't have the disk.
Please get back to me. : (
https://skydrive.live.com/redir?resid=55A089856625D95B!107&authkey=!AORaUHOB_eRSChE&ithint=file%2c.zip
Here are my minidump files.
My Computer
System One
-
- OS
- Windows 8