Windows 8 and 8.1 Forums

Desperate help with Windows 8.1 needed

  1. #1

    Posts : 1
    Windows 8.1

    Desperate help with Windows 8.1 needed

    Hi, I've switched my Toshiba laptop on this morning and it is now saying on the screen "configuring Windows features 100% complete don't turn off your computer", it has now been saying this for over an hour and I don't know what to do. I'm desperate to get it fixed as its only 1 of 2 things I use to contact the "outside world", I'm disabled and housebound so need help to fix this problem, many thanks, Kerrie

      My System SpecsSystem Spec

  2. #2

    Hi Kerrie

    What happens if you force shutdown via the powerkey? There is no alternative, unfortunately - Windows is in limbo!

    Let us know what happens - sometimes it goes into "checking disk" etc which is normal after a "dirty" shutdown.
      My System SpecsSystem Spec

  3. #3

    Posts : 2,690
    Windows 3.1 > Windows 10

    it appears to be installing the windows 10 upgrade
      My System SpecsSystem Spec

  4. #4

    Hello Kerry,

    Getting into a safe mode is indeed not an easy with windows 8. If you are unable to actually boot to windows itself then there is a "fail safe redundancy" which is to have the computer fail to boot 3 times, thus it will present you with a screen asking to "Choose an option".

    To get the computer failing to boot 3 times, hold down the power button after the manufacturer logo disappears from the screen and repeat 3 times
    It will ask to choose and option> , select troubleshoot>advanced options>startup settings>restart
    It will give you the standard F8 menu from windows 7 (or very similar at least)
    You can refresh, reset, or restore your PC from the Windows Recovery Environment.
      My System SpecsSystem Spec

  5. #5

    Posts : 93
    Windows 8.1 Pro 32-bit

    I would power it off . . . wait 10 seconds . . . power it on . . . see what it does . . . let it sit for a few hours . . . if really bad, do this before you go to sleep, and let it work over night, it should come back
      My System SpecsSystem Spec

Desperate help with Windows 8.1 needed
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