Desperate help with Windows 8.1 needed

[TillyMint]

Hi, I've switched my Toshiba laptop on this morning and it is now saying on the screen "configuring Windows features 100% complete don't turn off your computer", it has now been saying this for over an hour and I don't know what to do. I'm desperate to get it fixed as its only 1 of 2 things I use to contact the "outside world", I'm disabled and housebound so need help to fix this problem, many thanks, Kerrie

 

[Superfly]

Hi Kerrie

What happens if you force shutdown via the powerkey? There is no alternative, unfortunately - Windows is in limbo!

Let us know what happens - sometimes it goes into "checking disk" etc which is normal after a "dirty" shutdown.

 

[KYHI]

it appears to be installing the windows 10 upgrade

 

[Andrew Beck]

Hello Kerry,

Getting into a safe mode is indeed not an easy with windows 8. If you are unable to actually boot to windows itself then there is a "fail safe redundancy" which is to have the computer fail to boot 3 times, thus it will present you with a screen asking to "Choose an option".

To get the computer failing to boot 3 times, hold down the power button after the manufacturer logo disappears from the screen and repeat 3 times
It will ask to choose and option> , select troubleshoot>advanced options>startup settings>restart
It will give you the standard F8 menu from windows 7 (or very similar at least)
You can refresh, reset, or restore your PC from the Windows Recovery Environment.

 

[mb1280]

I would power it off . . . wait 10 seconds . . . power it on . . . see what it does . . . let it sit for a few hours . . . if really bad, do this before you go to sleep, and let it work over night, it should come back