Windows 8 and 8.1 Forums


Lost product key after performing system refresh in 8.1

  1. #1


    Posts : 8
    windows 8.1

    Lost product key after performing system refresh in 8.1


    A while ago I had to do a system refresh because my wifi completely stopped working, but for some reason my product key got deleted when I did that, and ever since then I've had this popup appearing every few hours, and I also can't upgrade to windows 10 now because of it. When I click the "go to pc settings" button, it shows that I already have a product key, but when I click activate, it just says "Windows can't activate, try again later", and if I enter the same product key, it also doesn't work. How can I fix it?

      My System SpecsSystem Spec

  2. #2


    Posts : 2,690
    Windows 3.1 > Windows 10


    Did the PC come with windows 8/8.1 ??
    Or did you upgrade the PC to windows 8/8.1 ?
      My System SpecsSystem Spec

  3. #3


    Posts : 8
    windows 8.1


    It came with Windows 8.1 installed.
      My System SpecsSystem Spec

  4. #4
      My System SpecsSystem Spec

  5. #5


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    If you chose to be a part of the Windows Insider program, that can be what is stopping you from installing Windows 10.
      My System SpecsSystem Spec

  6. #6


    Posts : 8
    windows 8.1


    Actually, I just remembered I disabled automatic windows updates, since they failed every time and I had to restore from a system image because the "reverting changes" never finished, and it wouldn't boot after I powered it off, so that's why I can't upgrade to windows 10. I'm going to do a clean install of 8.1 then use that to upgrade to 10, as soon as I can figure out how to download the installation media (when I use the media creation tool, I get "server execution failed" and can't download it)... Unless, is there a way I can install 10, but use my 8.1 product key to activate it?
      My System SpecsSystem Spec

  7. #7


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Link for the ESD-ISO to create either a USB or ISO image. https://www.microsoft.com/en-us/soft...load/windows10
      My System SpecsSystem Spec

  8. #8


    Posts : 2,690
    Windows 3.1 > Windows 10


    and a link to the MS ISO Download > Tech Bench
      My System SpecsSystem Spec

  9. #9


    Posts : 8
    windows 8.1


    Ok, I'm downloading windows 10 now, but can I use my 8.1 product key to activate it if I do a clean install?
    Last edited by jg8dgjoierjgfd; 04 Aug 2015 at 10:06.
      My System SpecsSystem Spec

  10. #10


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    If Windows 8.1 is installed, it will give you three options.
      My System SpecsSystem Spec

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Lost product key after performing system refresh in 8.1
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