Windows 8 and 8.1 Forums

Windows 8 Lock Screen Stuck, Cursor/num/cap lock work

  1. #1

    Posts : 2
    Windows 8

    Windows 8 Lock Screen Stuck, Cursor/num/cap lock work

    Hi, new to these forums, hope I don't break any rules or anything here.

    My laptop is a
    Sony Vaio - Model: SVE141R11L
    Product name: SVE14135CXB
    Pre-loaded with Windows 8 x64
    Intel(R) Core i5-3230M CPU @ 2.60GHz
    6GB RAM w/ 900GB HDD space
    Purchased in Navy Exchange last year (around July 2013)

    I have dropped it once or twice from at most a 3ft fall inside a padded case. I mostly use my computer for school work, some gaming, extensive video/photo editing, internet browsing. I've installed some debatable programs but have been installed long ago. Most of my programs included Microsoft Office, Adobe suite, Steam, iTunes, uTorrent, McAfee VirusScan Enterprise, Winrar, VLC, etc. But are now gone due to the refresh I had just done last week for prior problems, but still experience problems.

    I recently been having issues with my computer where it just won't respond at all. Like today, I had it working for a few hours, but then went out and left my laptop on the lock screen, and came back to it being completely stuck. Completely stuck as in, no keys or clicks would unlock the screen to the login prompt. However, my cursor was fully able to move around the screen, and my caps/num lock buttons work as they display the lights enabling/disabling them. The time when it was stuck was 8:03pm, but the clock was stuck on 7:55. But on the bottom of the front of the laptop, the HDD orange light is not lit up at all, which I believe suggest that the HDD is not reading/properly reading. Oddly enough, when I unplugged the power cord, the HDD light flickered a little then disappeared, still no response - could be related to the PSU I suppose?

    Another problem I faced before was the Windows 8.1 update failure, resulting in reverted changes, etc. I also had problems in the first few months of owning this, but found it was the incompatibility of an old antivirus that I guess didn't work too well with Win8 causing me to have to do a full wipe before. That was long ago. Moreover, the problems I have been experiencing have been unresponsiveness, from what I believe, are the fast boot Win 8 provides (but I turned that off), issues with Win8 not being able to load drivers from sleep mode upon opening the laptop (turned off automatic sleep), and now with the lock screen being stuck. I know my problems aren't detailed, but maybe these problems are linked to a bigger similar problem that people have been facing? My last bet would be to do a full factory restore/ repair, although I don't have a Windows 8 boot CD. Thanks for your time.

      My System SpecsSystem Spec

  2. #2

    Central IL
    Posts : 3,468
    Linux Mint 17.2

    Sounds like one too many drops killed the computer. You may get lucky and find a local mom & pop shop that will fix it cheaper then Sony.
      My System SpecsSystem Spec

  3. #3

    Posts : 2
    Windows 8

    Quote Originally Posted by broe23 View Post
    Sounds like one too many drops killed the computer. You may get lucky and find a local mom & pop shop that will fix it cheaper then Sony.
    Do you think so? I mean even after the falls (months ago), this laptop is still working great, as I'm currently typing this and my essays; although more of these incidents may present a major problem especially with the hard reboots.
      My System SpecsSystem Spec

  4. #4

    Check your HDD first, they are most susceptible to errors when dropped, specially while working. Probably a bad sector or few.
      My System SpecsSystem Spec

Windows 8 Lock Screen Stuck, Cursor/num/cap lock work
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