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Windows 8 Lock Screen Stuck, Cursor/num/cap lock work


Posts
2
#1
Hi, new to these forums, hope I don't break any rules or anything here.

My laptop is a
Sony Vaio - Model: SVE141R11L
Product name: SVE14135CXB
Pre-loaded with Windows 8 x64
Intel(R) Core i5-3230M CPU @ 2.60GHz
6GB RAM w/ 900GB HDD space
Purchased in Navy Exchange last year (around July 2013)

I have dropped it once or twice from at most a 3ft fall inside a padded case. I mostly use my computer for school work, some gaming, extensive video/photo editing, internet browsing. I've installed some debatable programs but have been installed long ago. Most of my programs included Microsoft Office, Adobe suite, Steam, iTunes, uTorrent, McAfee VirusScan Enterprise, Winrar, VLC, etc. But are now gone due to the refresh I had just done last week for prior problems, but still experience problems.

I recently been having issues with my computer where it just won't respond at all. Like today, I had it working for a few hours, but then went out and left my laptop on the lock screen, and came back to it being completely stuck. Completely stuck as in, no keys or clicks would unlock the screen to the login prompt. However, my cursor was fully able to move around the screen, and my caps/num lock buttons work as they display the lights enabling/disabling them. The time when it was stuck was 8:03pm, but the clock was stuck on 7:55. But on the bottom of the front of the laptop, the HDD orange light is not lit up at all, which I believe suggest that the HDD is not reading/properly reading. Oddly enough, when I unplugged the power cord, the HDD light flickered a little then disappeared, still no response - could be related to the PSU I suppose?

Another problem I faced before was the Windows 8.1 update failure, resulting in reverted changes, etc. I also had problems in the first few months of owning this, but found it was the incompatibility of an old antivirus that I guess didn't work too well with Win8 causing me to have to do a full wipe before. That was long ago. Moreover, the problems I have been experiencing have been unresponsiveness, from what I believe, are the fast boot Win 8 provides (but I turned that off), issues with Win8 not being able to load drivers from sleep mode upon opening the laptop (turned off automatic sleep), and now with the lock screen being stuck. I know my problems aren't detailed, but maybe these problems are linked to a bigger similar problem that people have been facing? My last bet would be to do a full factory restore/ repair, although I don't have a Windows 8 boot CD. Thanks for your time.
 

My Computer

System One

  • OS
    Windows 8

broe23

Retired from the grind
VIP Member
Pro User
Central IL

Posts
3,468
#2
Sounds like one too many drops killed the computer. You may get lucky and find a local mom & pop shop that will fix it cheaper then Sony.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
Posts
2
#3
Sounds like one too many drops killed the computer. You may get lucky and find a local mom & pop shop that will fix it cheaper then Sony.
Do you think so? I mean even after the falls (months ago), this laptop is still working great, as I'm currently typing this and my essays; although more of these incidents may present a major problem especially with the hard reboots.
 

My Computer

System One

  • OS
    Windows 8

CountMike

Well-Known Member
VIP Member
Guru
Belgrade , Serbia

Posts
4,664
#4
Check your HDD first, they are most susceptible to errors when dropped, specially while working. Probably a bad sector or few.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home made
    CPU
    AMD FX 6350Be @4.8GHz
    Motherboard
    Gigabyte GA-990XA-UD3
    Memory
    8GB Kingston 1866
    Graphics Card(s)
    MSI AMD R7 260 oc
    Hard Drives
    Silicon Power V70 240GB SSD
    Kingston V300 120GB SSD
    WD 750GB Green
    WD 500GB black
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    CM Dragon Tower
    Cooling
    CCM Nepton 140xl
    Internet Speed
    10/2 Mbps
    Browser
    Firefox
    Antivirus
    WD