Windows 8 and 8.1 Forums


Device manager crashes -Microsoft Management Console Error

  1. #1


    Posts : 8
    Windows 8.1 64bit

    Device manager crashes -Microsoft Management Console Error


    Hi Folks,

    I can open device manager, but whenever I try any function, search for new hardware, update drivers, disable device, etc, device manager crashes with the error "Microsoft Management Console Has Stopped Working." Other Management console programs work fine (event viewer, performance monitor).

    I've run sfc /scannow half a dozen times. I've run it from a clean boot, I've run it 3 times in a row, I've run it, restarted, and then run it again. No errors found.

    Any ideas how to fix this?

    Faulting application name: mmc.exe, version: 6.3.9600.16384, time stamp: 0x5215ef8f
    Faulting module name: devmgr.dll, version: 6.3.9600.16384, time stamp: 0x5215ebc8
    Exception code: 0xc00000fd
    Fault offset: 0x000000000000e3a2
    Faulting process id: 0x1a8c
    Faulting application start time: 0x01cf8fe9848ec4a6
    Faulting application path: C:\WINDOWS\system32\mmc.exe
    Faulting module path: C:\WINDOWS\System32\devmgr.dll
    Report Id: b0562236-fbdd-11e3-bf95-60a44c601654
    Faulting package full name:
    Faulting package-relative application ID:


    Thanks!

      My System SpecsSystem Spec

  2. #2


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Guessing here but you may have been hit with a Trojan/virus and the damage may not be repairable. Try running full scans with Malwaarebytes and Windows Defender you have in your system.
    Also down and run TDSSKiler
    TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US
      My System SpecsSystem Spec

  3. #3


    Posts : 8
    Windows 8.1 64bit


    Ran my antivirus, TDSSKIller, and TrendMicro Housecall, and nothing turned up. This OS Install is less than a year old, and I've never detected a virus on the machine.

    Is there any way to replace the mmc.exe program itself? I tried removing the dvmgr.dll and having sfc /scannow repair it, but the problem persists.
      My System SpecsSystem Spec

  4. #4


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Try to do a Repair Install

    Repair Install Windows 8
      My System SpecsSystem Spec

  5. #5


    Posts : 8
    Windows 8.1 64bit


    No luck. Followed all the step, did the repair install, and device manager is still crashing
      My System SpecsSystem Spec

  6. #6


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Looks like you have no other choice but to reinstall Windows, refresh or reset. Back up your data before proceeding.
      My System SpecsSystem Spec

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