X230 Laptop, 8GB RAM, Intel Graphics 4000 series, SS180GB SSD. Problem occurs with laptop in the Ultra Base Series 3 dock or out of it. - VGA or DisplayPort. Laptop came with Windows 7, was upgraded to Windows 8 and then Windows 8.1 and then the 8.1 update. Problem started when Windows 8.1 was initially installed.
When connected to an external Monitor (HP ZR2240W or a Dell 2412Mb) with either display port or VGA (VGA on Dell only), Windows Explorer will stop working, open programs will show not responding. Mouse still functional, and if cursor is placed in the "taskbar" area, you will get a blue spinning circle. A double click of the mouse in that area will generally cause a relaunch of Windows Explorer (screen area goes blue, then repopulates with the icons) and things will work fine for a number of program launchs or switching between programs, then the problem will occur again. This will happen up to 20+ times per day.
Laptop has the latest BIOS installed from Lenovo, Intel Graphics Driver 10.18.10.3621. Have tried three different keyboard and mouse options (Microsoft wireless keyboard and mouse, Logitech wireless keyboard and mouse, and a hard wired keyboard and mouse) and problem follows each. Friday I reloaded Windows 8.1 with the most recent updates and problem continues.
Additional information - 65Watt Lenovo Power Supply. Laptop when not connected to external monitor (using just laptop screen) does not exhibit same problem
I feel that it might be a graphics adapter (Intel 4000) problem. Only solution there is a motherboard replacement.
In multiple searches on the "net," I could not find anything that resembled this problem. Getting very frustrating.
TIA
Michael
When connected to an external Monitor (HP ZR2240W or a Dell 2412Mb) with either display port or VGA (VGA on Dell only), Windows Explorer will stop working, open programs will show not responding. Mouse still functional, and if cursor is placed in the "taskbar" area, you will get a blue spinning circle. A double click of the mouse in that area will generally cause a relaunch of Windows Explorer (screen area goes blue, then repopulates with the icons) and things will work fine for a number of program launchs or switching between programs, then the problem will occur again. This will happen up to 20+ times per day.
Laptop has the latest BIOS installed from Lenovo, Intel Graphics Driver 10.18.10.3621. Have tried three different keyboard and mouse options (Microsoft wireless keyboard and mouse, Logitech wireless keyboard and mouse, and a hard wired keyboard and mouse) and problem follows each. Friday I reloaded Windows 8.1 with the most recent updates and problem continues.
Additional information - 65Watt Lenovo Power Supply. Laptop when not connected to external monitor (using just laptop screen) does not exhibit same problem
I feel that it might be a graphics adapter (Intel 4000) problem. Only solution there is a motherboard replacement.
In multiple searches on the "net," I could not find anything that resembled this problem. Getting very frustrating.
TIA
Michael
My Computer
System One
-
- OS
- Windows 8.1
- Computer type
- Laptop
- System Manufacturer/Model
- Lenovo
- CPU
- Intel i7 2.9Ghz
- Motherboard
- Intel
- Memory
- 8GB
- Graphics Card(s)
- Intel 4000
- Antivirus
- Vipre