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Windows Explorer Freezes requiring relaunch - Lenovo X230


MHGrossie

New Member
Posts
4
#1
X230 Laptop, 8GB RAM, Intel Graphics 4000 series, SS180GB SSD. Problem occurs with laptop in the Ultra Base Series 3 dock or out of it. - VGA or DisplayPort. Laptop came with Windows 7, was upgraded to Windows 8 and then Windows 8.1 and then the 8.1 update. Problem started when Windows 8.1 was initially installed.

When connected to an external Monitor (HP ZR2240W or a Dell 2412Mb) with either display port or VGA (VGA on Dell only), Windows Explorer will stop working, open programs will show not responding. Mouse still functional, and if cursor is placed in the "taskbar" area, you will get a blue spinning circle. A double click of the mouse in that area will generally cause a relaunch of Windows Explorer (screen area goes blue, then repopulates with the icons) and things will work fine for a number of program launchs or switching between programs, then the problem will occur again. This will happen up to 20+ times per day.

Laptop has the latest BIOS installed from Lenovo, Intel Graphics Driver 10.18.10.3621. Have tried three different keyboard and mouse options (Microsoft wireless keyboard and mouse, Logitech wireless keyboard and mouse, and a hard wired keyboard and mouse) and problem follows each. Friday I reloaded Windows 8.1 with the most recent updates and problem continues.

Additional information - 65Watt Lenovo Power Supply. Laptop when not connected to external monitor (using just laptop screen) does not exhibit same problem

I feel that it might be a graphics adapter (Intel 4000) problem. Only solution there is a motherboard replacement.

In multiple searches on the "net," I could not find anything that resembled this problem. Getting very frustrating.

TIA

Michael
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo
    CPU
    Intel i7 2.9Ghz
    Motherboard
    Intel
    Memory
    8GB
    Graphics Card(s)
    Intel 4000
    Antivirus
    Vipre

broe23

Retired from the grind
VIP Member
Pro User
Central IL

Posts
3,468
#2
Windows 8 does not play nice with older hardware, especially older Intel hardware. You did not post if you are using the 32-bit or 64-bit version of Windows 8.1. Intel does have updated drivers for that GPU. https://downloadcenter.intel.com/Se...hics+4000&ProdId=3712&LineId=1101&FamilyId=39

Try the latest drivers and see if that works. As for changing the motherboard. You would not be able to do so with a Laptop. Since they are specific to the case.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.

MHGrossie

New Member
Posts
4
#3
64 bit Windows 8.1 Update installed. As far as I can tell, the 10.18.10.3621 is the most current video driver with a 5/14/2014 date. This is the currently installed driver. Yes, it would need to be a Lenovo specific motherboard - I have about 300 days left of warranty - I want to exhaust all other options before I look at this process. Thanks for the response.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo
    CPU
    Intel i7 2.9Ghz
    Motherboard
    Intel
    Memory
    8GB
    Graphics Card(s)
    Intel 4000
    Antivirus
    Vipre

HippsieGypsie

It's Gururrrrrr8!
Lilymoor, IL

Posts
13,547
#4
Welcome to Windows Eight Forums MHGrossie.

Windows 8 and 8.1 will run just fine on older hardware and yours certainly supercedes the minimal requirements.

I'm wondering if it's overheating with the external monitor(s) attached. Has this thing ever been opened up and cleaned?
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1

MHGrossie

New Member
Posts
4
#5
Since the first post, I down graded the video driver to 10.18.10.3325. That did not help. I changed the resolution from 1920x1200 to 1920x1068 and it appeared that it corrected the problem. As I was changing back to the newer 10.18.10.3621 the problem reappeared. I continued with the driver change and left the resolution at 1920x1068. The problem continues though less frequently then at the higher 1920x1200 resolution.

This laptop had been in service for about 18 months. It spends 70% of the time in a dock at the office, 15% of the time travelling and about 15% of the time at home. No, I have never opened it up and cleaned it. Though that might not be a bad idea.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo
    CPU
    Intel i7 2.9Ghz
    Motherboard
    Intel
    Memory
    8GB
    Graphics Card(s)
    Intel 4000
    Antivirus
    Vipre

MHGrossie

New Member
Posts
4
#6
To continue this - Lenovo has replaced both the SSD Drive and the System Board without results. Problem continues.

In poking around, I found this error message in a log file:

Version=1
EventType=AppHangB1
EventTime=130492134993385936
ReportType=3
Consent=1
UploadTime=130492134996450991
ReportFlags=524288
ReportIdentifier=05d88146-05db-11e4-bf6d-3c970ea3836f
IntegratorReportIdentifier=05d88147-05db-11e4-bf6d-3c970ea3836f
NsAppName=explorer.exe
Response.BucketId=b07347f08f7f66c7db491346578c70b4
Response.BucketTable=5
Response.LegacyBucketId=94513315138
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=explorer.exe
Sig[1].Name=Application Version
Sig[1].Value=6.3.9600.17039
Sig[2].Name=Application Timestamp
Sig[2].Value=53156588
Sig[3].Name=Hang Signature
Sig[3].Value=ad19
Sig[4].Name=Hang Type
Sig[4].Value=134217729
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.3.9600.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Hang Signature 1
DynamicSig[22].Value=ad19dd1c2ed60f0e36dbd50b383d8352
DynamicSig[23].Name=Additional Hang Signature 2
DynamicSig[23].Value=a523
DynamicSig[24].Name=Additional Hang Signature 3
DynamicSig[24].Value=a5234dad01a57b9768fff2d94ac696b5
DynamicSig[25].Name=Additional Hang Signature 4
DynamicSig[25].Value=1767
DynamicSig[26].Name=Additional Hang Signature 5
DynamicSig[26].Value=1767546c0e7ec204c8f83543b7c79a87
DynamicSig[27].Name=Additional Hang Signature 6
DynamicSig[27].Value=21eb
DynamicSig[28].Name=Additional Hang Signature 7
DynamicSig[28].Value=21eb1efc05ed21cdd70fa21dad02ad9e
UI[3]=Windows Explorer is not responding
UI[4]=If you restart or close the program, you might lose information.
UI[5]=Restart the program
UI[6]=Restart the program
LoadedModule[0]=C:\Windows\explorer.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\system32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\system32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\system32\apphelp.dll
LoadedModule[5]=C:\WINDOWS\system32\msvcrt.dll
LoadedModule[6]=C:\WINDOWS\system32\OLEAUT32.dll
LoadedModule[7]=C:\WINDOWS\SYSTEM32\combase.dll
LoadedModule[8]=C:\WINDOWS\SYSTEM32\powrprof.dll
LoadedModule[9]=C:\WINDOWS\SYSTEM32\advapi32.dll
LoadedModule[10]=C:\WINDOWS\system32\USER32.dll
LoadedModule[11]=C:\WINDOWS\system32\GDI32.dll
LoadedModule[12]=C:\WINDOWS\SYSTEM32\SHCORE.dll
LoadedModule[13]=C:\WINDOWS\system32\SHLWAPI.dll
LoadedModule[14]=C:\WINDOWS\system32\SHELL32.dll
LoadedModule[15]=C:\WINDOWS\SYSTEM32\UxTheme.dll
LoadedModule[16]=C:\WINDOWS\SYSTEM32\dwmapi.dll
LoadedModule[17]=C:\WINDOWS\SYSTEM32\TWINAPI.dll
LoadedModule[18]=C:\WINDOWS\SYSTEM32\d3d11.dll
LoadedModule[19]=C:\WINDOWS\SYSTEM32\dcomp.dll
LoadedModule[20]=C:\WINDOWS\SYSTEM32\SspiCli.dll
LoadedModule[21]=C:\WINDOWS\SYSTEM32\sechost.dll
LoadedModule[22]=C:\WINDOWS\SYSTEM32\USERENV.dll
LoadedModule[23]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
LoadedModule[24]=C:\WINDOWS\system32\RPCRT4.dll
LoadedModule[25]=C:\WINDOWS\SYSTEM32\SLC.dll
LoadedModule[26]=C:\WINDOWS\SYSTEM32\profapi.dll
LoadedModule[27]=C:\WINDOWS\SYSTEM32\dxgi.dll
LoadedModule[28]=C:\WINDOWS\SYSTEM32\sppc.dll
LoadedModule[29]=C:\WINDOWS\system32\IMM32.DLL
LoadedModule[30]=C:\WINDOWS\system32\MSCTF.dll
LoadedModule[31]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll
LoadedModule[32]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
LoadedModule[33]=C:\WINDOWS\SYSTEM32\bcryptPrimitives.dll
LoadedModule[34]=C:\WINDOWS\system32\ole32.dll
LoadedModule[35]=C:\WINDOWS\SYSTEM32\clbcatq.dll
LoadedModule[36]=C:\WINDOWS\SYSTEM32\WINSTA.dll
LoadedModule[37]=C:\WINDOWS\SYSTEM32\Bcp47Langs.dll
LoadedModule[38]=C:\WINDOWS\System32\IDStore.dll
LoadedModule[39]=C:\WINDOWS\System32\SAMLIB.dll
LoadedModule[40]=C:\WINDOWS\SYSTEM32\SETTINGSYNCPOLICY.dll
LoadedModule[41]=C:\WINDOWS\SYSTEM32\wkscli.dll
LoadedModule[42]=C:\WINDOWS\SYSTEM32\DUI70.dll
LoadedModule[43]=C:\WINDOWS\SYSTEM32\netutils.dll
LoadedModule[44]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1\Comctl32.dll
LoadedModule[45]=C:\WINDOWS\SYSTEM32\DUser.dll
LoadedModule[46]=C:\WINDOWS\SYSTEM32\SndVolSSO.DLL
LoadedModule[47]=C:\WINDOWS\SYSTEM32\HID.DLL
LoadedModule[48]=C:\WINDOWS\System32\MMDevApi.dll
LoadedModule[49]=C:\WINDOWS\System32\DEVOBJ.dll
LoadedModule[50]=C:\WINDOWS\SYSTEM32\cfgmgr32.dll
LoadedModule[51]=C:\WINDOWS\SYSTEM32\OLEACC.dll
LoadedModule[52]=C:\WINDOWS\SYSTEM32\D3D10Warp.dll
LoadedModule[53]=C:\WINDOWS\system32\twinui.dll
LoadedModule[54]=C:\WINDOWS\SYSTEM32\twinapi.appcore.dll
LoadedModule[55]=C:\WINDOWS\system32\XmlLite.dll
LoadedModule[56]=C:\WINDOWS\system32\Windows.UI.Immersive.dll
LoadedModule[57]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[58]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll
LoadedModule[59]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[60]=C:\WINDOWS\SYSTEM32\bcrypt.dll
LoadedModule[61]=C:\Windows\System32\actxprxy.dll
LoadedModule[62]=C:\WINDOWS\system32\windowscodecs.dll
LoadedModule[63]=C:\WINDOWS\system32\explorerframe.dll
LoadedModule[64]=C:\Windows\System32\windows.immersiveshell.serviceprovider.dll
LoadedModule[65]=C:\Program Files (x86)\Lenovo\Access Connections\ACDeskBand64.dll
LoadedModule[66]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.9600.17056_none_932f2645474c8242\gdiplus.dll
LoadedModule[67]=C:\WINDOWS\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.8428_none_88dcdb0b2fb19957\MSVCR80.dll
LoadedModule[68]=C:\WINDOWS\SYSTEM32\sxs.dll
LoadedModule[69]=C:\Program Files\Lenovo\SimpleTap DeskBand\DeskBand64.dll
LoadedModule[70]=C:\Program Files (x86)\ThinkPad\Utilities\PWMTR64V.DLL
LoadedModule[71]=C:\WINDOWS\SYSTEM32\MSIMG32.dll
LoadedModule[72]=C:\WINDOWS\system32\COMDLG32.dll
LoadedModule[73]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
LoadedModule[74]=C:\WINDOWS\SYSTEM32\oledlg.dll
LoadedModule[75]=C:\WINDOWS\system32\SETUPAPI.dll
LoadedModule[76]=C:\WINDOWS\SYSTEM32\Wlanapi.dll
LoadedModule[77]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll
LoadedModule[78]=C:\WINDOWS\system32\PSAPI.DLL
LoadedModule[79]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[80]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll
LoadedModule[81]=C:\Program Files (x86)\ThinkPad\Utilities\US\PWMRT64V.DLL
LoadedModule[82]=C:\Program Files (x86)\ThinkPad\Utilities\PWMIF64V.Dll
LoadedModule[83]=C:\WINDOWS\system32\WINTRUST.dll
LoadedModule[84]=C:\WINDOWS\system32\CRYPT32.dll
LoadedModule[85]=C:\WINDOWS\system32\MSASN1.dll
LoadedModule[86]=C:\WINDOWS\system32\igfxexps.dll
LoadedModule[87]=C:\WINDOWS\SYSTEM32\Sensor64.dll
LoadedModule[88]=C:\WINDOWS\system32\wbem\wbemdisp.dll
LoadedModule[89]=C:\WINDOWS\SYSTEM32\wbemcomn.dll
LoadedModule[90]=C:\WINDOWS\system32\WS2_32.dll
LoadedModule[91]=C:\WINDOWS\system32\NSI.dll
LoadedModule[92]=C:\WINDOWS\system32\wbem\wbemprox.dll
LoadedModule[93]=C:\WINDOWS\system32\wbem\wmiutils.dll
LoadedModule[94]=C:\WINDOWS\system32\wbem\wbemsvc.dll
LoadedModule[95]=C:\WINDOWS\system32\wbem\fastprox.dll
LoadedModule[96]=C:\WINDOWS\SYSTEM32\DWrite.dll
LoadedModule[97]=C:\WINDOWS\SYSTEM32\PhotoMetadataHandler.dll
LoadedModule[98]=C:\WINDOWS\SYSTEM32\WINBRAND.dll
LoadedModule[99]=C:\WINDOWS\SYSTEM32\WLDP.DLL
LoadedModule[100]=C:\WINDOWS\System32\twinui.appcore.dll
LoadedModule[101]=C:\WINDOWS\System32\wpncore.dll
LoadedModule[102]=C:\WINDOWS\System32\UIAnimation.dll
LoadedModule[103]=C:\WINDOWS\SYSTEM32\igd10iumd64.dll
LoadedModule[104]=C:\WINDOWS\SYSTEM32\ncrypt.dll
LoadedModule[105]=C:\WINDOWS\SYSTEM32\NTASN1.dll
LoadedModule[106]=C:\WINDOWS\SYSTEM32\igdusc64.dll
LoadedModule[107]=C:\WINDOWS\System32\wlidprov.dll
LoadedModule[108]=C:\WINDOWS\system32\samcli.dll
LoadedModule[109]=C:\Windows\System32\thumbcache.dll
LoadedModule[110]=C:\Windows\System32\InputSwitch.dll
LoadedModule[111]=C:\Windows\System32\Windows.Networking.Connectivity.dll
LoadedModule[112]=C:\WINDOWS\system32\stobject.dll
LoadedModule[113]=C:\WINDOWS\system32\BatMeter.dll
LoadedModule[114]=C:\WINDOWS\system32\urlmon.dll
LoadedModule[115]=C:\WINDOWS\system32\iertutil.dll
LoadedModule[116]=C:\WINDOWS\system32\WININET.dll
LoadedModule[117]=C:\Windows\System32\MrmCoreR.dll
LoadedModule[118]=C:\Windows\System32\Windows.UI.dll
LoadedModule[119]=C:\Windows\System32\NInput.dll
LoadedModule[120]=C:\WINDOWS\system32\windows.globalization.fontgroups.dll
LoadedModule[121]=C:\WINDOWS\system32\es.dll
LoadedModule[122]=C:\WINDOWS\system32\prnfldr.dll
LoadedModule[123]=C:\WINDOWS\SYSTEM32\MsftEdit.dll
LoadedModule[124]=C:\Windows\System32\Windows.Globalization.dll
LoadedModule[125]=C:\WINDOWS\SYSTEM32\globinputhost.dll
LoadedModule[126]=C:\WINDOWS\system32\wevtapi.dll
LoadedModule[127]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
LoadedModule[128]=C:\WINDOWS\system32\dxp.dll
LoadedModule[129]=C:\WINDOWS\system32\SHDOCVW.dll
LoadedModule[130]=C:\WINDOWS\system32\Syncreg.dll
LoadedModule[131]=C:\WINDOWS\System32\Actioncenter.dll
LoadedModule[132]=C:\WINDOWS\System32\npmproxy.dll
LoadedModule[133]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
LoadedModule[134]=C:\Windows\System32\IPHLPAPI.DLL
LoadedModule[135]=C:\Windows\System32\WINNSI.DLL
LoadedModule[136]=C:\Windows\System32\wwapi.dll
LoadedModule[137]=C:\Windows\System32\WinTypes.dll
LoadedModule[138]=C:\WINDOWS\System32\AltTab.dll
LoadedModule[139]=C:\WINDOWS\system32\authui.dll
LoadedModule[140]=C:\WINDOWS\SYSTEM32\LINKINFO.dll
LoadedModule[141]=C:\WINDOWS\SYSTEM32\ntshrui.dll
LoadedModule[142]=C:\WINDOWS\SYSTEM32\srvcli.dll
LoadedModule[143]=C:\WINDOWS\SYSTEM32\cscapi.dll
LoadedModule[144]=C:\WINDOWS\System32\pnidui.dll
LoadedModule[145]=C:\WINDOWS\system32\wpdshserviceobj.dll
LoadedModule[146]=C:\WINDOWS\system32\NetworkStatus.dll
LoadedModule[147]=C:\Windows\System32\PortableDeviceTypes.dll
LoadedModule[148]=C:\Windows\System32\PortableDeviceApi.dll
LoadedModule[149]=C:\WINDOWS\System32\cscui.dll
LoadedModule[150]=C:\WINDOWS\System32\CSCDLL.dll
LoadedModule[151]=C:\WINDOWS\System32\cscobj.dll
LoadedModule[152]=C:\Program Files\Windows Portable Devices\SqmApi.dll
LoadedModule[153]=C:\WINDOWS\system32\SettingMonitor.dll
LoadedModule[154]=C:\WINDOWS\System32\srchadmin.dll
LoadedModule[155]=C:\WINDOWS\system32\mssprxy.dll
LoadedModule[156]=C:\Windows\System32\bthprops.cpl
LoadedModule[157]=C:\Windows\System32\BluetoothApis.dll
LoadedModule[158]=C:\Windows\System32\dhcpcsvc6.DLL
LoadedModule[159]=C:\Windows\System32\dhcpcsvc.DLL
LoadedModule[160]=C:\WINDOWS\System32\SyncCenter.dll
LoadedModule[161]=C:\Windows\System32\imapi2.dll
LoadedModule[162]=C:\WINDOWS\System32\hgcpl.dll
LoadedModule[163]=C:\WINDOWS\System32\provsvc.dll
LoadedModule[164]=C:\WINDOWS\System32\netprofm.dll
LoadedModule[165]=C:\WINDOWS\system32\Windows.UI.Search.dll
LoadedModule[166]=C:\WINDOWS\system32\wincorlib.DLL
LoadedModule[167]=C:\WINDOWS\system32\WSClient.dll
LoadedModule[168]=C:\WINDOWS\system32\UIAutomationCore.DLL
LoadedModule[169]=C:\WINDOWS\system32\WSShared.dll
LoadedModule[170]=C:\WINDOWS\system32\WSSync.dll
LoadedModule[171]=C:\WINDOWS\system32\wer.dll
LoadedModule[172]=C:\WINDOWS\system32\elscore.dll
LoadedModule[173]=C:\WINDOWS\System32\shacct.dll
LoadedModule[174]=C:\Windows\System32\Windows.UI.Xaml.dll
LoadedModule[175]=C:\WINDOWS\system32\NetworkExplorer.dll
LoadedModule[176]=C:\WINDOWS\SYSTEM32\d2d1.dll
LoadedModule[177]=C:\WINDOWS\system32\searchfolder.dll
LoadedModule[178]=C:\WINDOWS\System32\StructuredQuery.dll
LoadedModule[179]=C:\Windows\System32\msxml6.dll
LoadedModule[180]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\GROOVEEX.DLL
LoadedModule[181]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\MSVCR100.dll
LoadedModule[182]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\MSVCP100.dll
LoadedModule[183]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\ATL100.DLL
LoadedModule[184]=C:\WINDOWS\SYSTEM32\msi.dll
LoadedModule[185]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\1033\GrooveIntlResource.dll
LoadedModule[186]=C:\WINDOWS\SYSTEM32\Secur32.dll
LoadedModule[187]=C:\Users\XXXX\AppData\Roaming\Copy\overlay\CopyShExt.dll
LoadedModule[188]=C:\Users\XXXX\AppData\Roaming\Copy\overlay\Brt.dll
LoadedModule[189]=C:\Users\XXXX\AppData\Roaming\Copy\overlay\MSVCP110.dll
LoadedModule[190]=C:\Users\XXXX\AppData\Roaming\Copy\overlay\MSVCR110.dll
LoadedModule[191]=C:\WINDOWS\SYSTEM32\MPR.dll
LoadedModule[192]=C:\WINDOWS\SYSTEM32\MSWSOCK.dll
LoadedModule[193]=C:\WINDOWS\SYSTEM32\netapi32.dll
LoadedModule[194]=C:\WINDOWS\SYSTEM32\BROWCLI.DLL
LoadedModule[195]=C:\WINDOWS\SYSTEM32\dbghelp.dll
LoadedModule[196]=C:\Users\XXXX\AppData\Roaming\Dropbox\bin\DropboxExt64.22.dll
LoadedModule[197]=C:\WINDOWS\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.8387_none_08e793bfa83a89b5\MSVCP90.dll
LoadedModule[198]=C:\WINDOWS\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.8387_none_08e793bfa83a89b5\MSVCR90.dll
LoadedModule[199]=C:\Windows\System32\EhStorShell.dll
LoadedModule[200]=C:\Program Files (x86)\Google\Drive\googledrivesync64.dll
LoadedModule[201]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll
LoadedModule[202]=C:\WINDOWS\SYSTEM32\winhttp.dll
LoadedModule[203]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
LoadedModule[204]=C:\Windows\System32\rasadhlp.dll
LoadedModule[205]=C:\WINDOWS\System32\fwpuclnt.dll
LoadedModule[206]=C:\Windows\System32\ieframe.dll
LoadedModule[207]=C:\WINDOWS\system32\SNTSearch.dll
LoadedModule[208]=C:\WINDOWS\system32\mssvp.dll
LoadedModule[209]=C:\WINDOWS\system32\MAPI32.dll
LoadedModule[210]=C:\WINDOWS\SYSTEM32\msiltcfg.dll
LoadedModule[211]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[212]=C:\WINDOWS\System32\wscinterop.dll
LoadedModule[213]=C:\WINDOWS\System32\WSCAPI.dll
LoadedModule[214]=C:\WINDOWS\System32\wscui.cpl
LoadedModule[215]=C:\WINDOWS\System32\werconcpl.dll
LoadedModule[216]=C:\WINDOWS\System32\framedynos.dll
LoadedModule[217]=C:\WINDOWS\System32\wercplsupport.dll
LoadedModule[218]=C:\WINDOWS\System32\hcproviders.dll
LoadedModule[219]=C:\Program Files\Internet Explorer\ieproxy.dll
LoadedModule[220]=C:\WINDOWS\system32\imagehlp.dll
LoadedModule[221]=C:\WINDOWS\SYSTEM32\gpapi.dll
LoadedModule[222]=C:\WINDOWS\System32\drprov.dll
LoadedModule[223]=C:\WINDOWS\System32\ntlanman.dll
LoadedModule[224]=C:\WINDOWS\System32\davclnt.dll
LoadedModule[225]=C:\WINDOWS\System32\DAVHLPR.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped responding and was closed
ConsentKey=AppHangXProcB1
AppName=Windows Explorer
AppPath=C:\Windows\explorer.exe
ReportDescription=A problem caused this program to stop interacting with Windows.
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=1E86D1E765B50C76B92B13D8BB0BCC9A

Maybe someone can decipher this and help resolve my problem.

TIA
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo
    CPU
    Intel i7 2.9Ghz
    Motherboard
    Intel
    Memory
    8GB
    Graphics Card(s)
    Intel 4000
    Antivirus
    Vipre