Windows 8 and 8.1 Forums


Disk management tool not working

  1. #1


    Posts : 5
    windows 8.1

    Disk management tool not working


    Hi, the disk management tool on my windows doesn't move on and hangs at "connecting to virtual disk service" forever: Click image for larger version

    My HP desktop is new, windows 8.1, hard drive having ample space. I searched the web and tried, but to no avail. Any idea? Or where can I download a free windows disk management tool to fix the issue? Thank you.

      My System SpecsSystem Spec

  2. #2


    Posts : 2,191
    Windows 8.1


    Hi invincible,

    Since it is a brand new rig and I'm assuming you have done nothing of significance to drastically alter the OS, I would first contact the HP support group for assistance because there may be more corruption yet to be found. However, if you would like to try and fix it before doing so, you can try these 2 commands from an elevated command prompt:

    sfc /scannow (this will take a while)

    If errors are report run this next command:

    Dism /Online /Cleanup-Image /RestoreHealth

    If DISM reports success, try opening Disk Management again.


    Good luck,

    my2cents
      My System SpecsSystem Spec

  3. #3


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Here is a batch file to run sfc & dism:

    Checking for Updates hangs after Disk Clean Up
      My System SpecsSystem Spec

  4. #4


    Posts : 5
    windows 8.1


    Thanks for your reply. I had upgraded from win8 to win8.1. In fact, I had tried scan before posting the question. The window disappeared and nothing went on after the verification finished 100%. Weird. I have tried your approach again, but failed. I download the patch the other gentleman mentioned, and will report in another post. Thanks anyway.

    Quote Originally Posted by my2cents View Post
    Hi invincible,

    Since it is a brand new rig and I'm assuming you have done nothing of significance to drastically alter the OS, I would first contact the HP support group for assistance because there may be more corruption yet to be found. However, if you would like to try and fix it before doing so, you can try these 2 commands from an elevated command prompt:

    sfc /scannow (this will take a while)

    If errors are report run this next command:

    Dism /Online /Cleanup-Image /RestoreHealth

    If DISM reports success, try opening Disk Management again.


    Good luck,

    my2cents
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    windows 8.1


    Quote Originally Posted by David Bailey View Post
    Here is a batch file to run sfc & dism:

    Checking for Updates hangs after Disk Clean Up
    Good. I downloaded your file and did accordingly. It shows the error report as the screen shot, how to go on? I already rebooted the system. Click image for larger version
      My System SpecsSystem Spec

  6. #6


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by invincible View Post
    Quote Originally Posted by David Bailey View Post
    Here is a batch file to run sfc & dism:

    Checking for Updates hangs after Disk Clean Up
    Good. I downloaded your file and did accordingly. It shows the error report as the screen shot, how to go on? I already rebooted the system. Click image for larger version
    Try running it again & see what happens.
      My System SpecsSystem Spec

  7. #7


    Posts : 5
    windows 8.1


    Thanks. Yes, I tried again just now with your batch file, but the same result. It is too troublesome. I will recover the system from the recovery partition, I feel.

    Thanks again for your kindness.
      My System SpecsSystem Spec

  8. #8


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by invincible View Post
    Thanks. Yes, I tried again just now with your batch file, but the same result. It is too troublesome. I will recover the system from the recovery partition, I feel.

    Thanks again for your kindness.
    Yes.
    Doing recovery would be best.

    If sfc & dism fail, something is seriously wrong.
      My System SpecsSystem Spec

  9. #9


    Posts : 5
    windows 8.1


    Yes, I did a refresh of the system to restore it. Ok now. That is faster than trying to find a problem, regrettably. Thanks a lot, anyway.
      My System SpecsSystem Spec

  10. #10


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Glad you got it fixed.
      My System SpecsSystem Spec

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