Windows 8 and 8.1 Forums


8.1 RT doesn't shut down properly

  1. #1

    8.1 RT doesn't shut down properly


    I've done a fresh install of 8.1 RT and all appears to be well except if I shut down.

    If I select restart it restarts fine.

    However if I select Shutdown, I get the woindows shreen telling me it's shutting down, then the monitor goes blank, but the PC is going indefinitely (I've given it 15 mins)

    If I press the reset button on the PC case it reboots into windows without any "windows didn't shut down" type messages during bootup.

    However if I check the event log, it does say

    -----------------------
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

    Details:
    - System
    - Provider
    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
    EventID 41
    Version 3
    Level 1
    Task 63
    Opcode 0
    Keywords 0x8000000000000002
    - TimeCreated
    [ SystemTime] 2013-10-03T13:23:29.444131300Z
    EventRecordID 3351
    Correlation
    - Execution
    [ ProcessID] 4
    [ ThreadID] 8
    Channel System
    Computer George
    - Security
    [ UserID] S-1-5-18

    - EventData
    BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress 6
    PowerButtonTimestamp 0
    BootAppStatus 3221225595



    Any ideas please?

    Thanks

      My System SpecsSystem Spec

  2. #2


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Windows 8.1 RT < ? RT is for running on ARM processors usually found in tablets. Is this the system listed in your system specs?
      My System SpecsSystem Spec

  3. #3


    Sorry I meant RTM as in the latest build that technet people got.

    I've finally solved it after hours of trial and error.

    I own a piece of software called Audials 10. That is what's causing the problem, I have posted on their support forum but have it uninstalled for now.

    thanks
      My System SpecsSystem Spec

  4. #4


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


      My System SpecsSystem Spec

8.1 RT doesn't shut down properly
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