Windows 8 and 8.1 Forums

8.1 RT doesn't shut down properly

  1. #1

    8.1 RT doesn't shut down properly

    I've done a fresh install of 8.1 RT and all appears to be well except if I shut down.

    If I select restart it restarts fine.

    However if I select Shutdown, I get the woindows shreen telling me it's shutting down, then the monitor goes blank, but the PC is going indefinitely (I've given it 15 mins)

    If I press the reset button on the PC case it reboots into windows without any "windows didn't shut down" type messages during bootup.

    However if I check the event log, it does say

    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

    - System
    - Provider
    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
    EventID 41
    Version 3
    Level 1
    Task 63
    Opcode 0
    Keywords 0x8000000000000002
    - TimeCreated
    [ SystemTime] 2013-10-03T13:23:29.444131300Z
    EventRecordID 3351
    - Execution
    [ ProcessID] 4
    [ ThreadID] 8
    Channel System
    Computer George
    - Security
    [ UserID] S-1-5-18

    - EventData
    BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress 6
    PowerButtonTimestamp 0
    BootAppStatus 3221225595

    Any ideas please?


      My System SpecsSystem Spec

  2. #2

    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit

    Windows 8.1 RT < ? RT is for running on ARM processors usually found in tablets. Is this the system listed in your system specs?
      My System SpecsSystem Spec

  3. #3

    Sorry I meant RTM as in the latest build that technet people got.

    I've finally solved it after hours of trial and error.

    I own a piece of software called Audials 10. That is what's causing the problem, I have posted on their support forum but have it uninstalled for now.

      My System SpecsSystem Spec

  4. #4

    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit

      My System SpecsSystem Spec

8.1 RT doesn't shut down properly
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