Windows 8 and 8.1 Forums


Windows Explorer always crashing

  1. #1


    Pelaihari
    Posts : 81
    Windows 8.1 x64 & Ubuntu 14.10 x64

    Windows Explorer always crashing


    Hi guys,
    Can anyone give me a solution why Windows Explorer always crashing everytime I want to launch it? Last time I do before it happen is scanning the whole system with Avast! Anti-virus, On 60% of file scanned, I want to copy something and then I don't know why the Explorer won't open and the desktop seems like restarted and it always happened everytime now. How can I fix this anyway?

    The log I have from Event Viewer is this, maybe it help a little bit
    Faulting application name: explorer.exe, version: 6.2.9200.16628, time stamp: 0x51a942acFaulting module name: dbghelp.dll, version: 6.2.9200.16384, time stamp: 0x5010884a
    Exception code: 0xc0000005
    Fault offset: 0x000e8337
    Faulting process id: 0xc94
    Faulting application start time: 0x01ceb9ed8c370048
    Faulting application path: C:\Windows\explorer.exe
    Faulting module path: C:\Windows\SYSTEM32\dbghelp.dll
    Report Id: d7a53058-25e0-11e3-b0c7-c75027f2d827
    Faulting package full name:
    Faulting package-relative application ID:

      My System SpecsSystem Spec

  2. #2


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Does this occur all of the time or only when trying to copy a specific file?

    It may be a Virus or a Rootkit. Also, Avast is not the best AV program, download ESET NOD32 and you get a 7 day trial, get the Antivirus program, not the smart security program.

    Also, try all of the steps from this post of mine, except for the last one:


    Windows Media issues help!
      My System SpecsSystem Spec

  3. #3


    Pelaihari
    Posts : 81
    Windows 8.1 x64 & Ubuntu 14.10 x64


    It happen everytime when I want to open File Explorer.
      My System SpecsSystem Spec

  4. #4


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    So, it won't open at all?

    For starters, try running some of the Anti Rootkit programs I suggested in that thread. Save them to your desktop so you can run them from there.

    After that, try an Admin Command Prompt (winkey+X, Choose Admin Command Prompt) and run SFC /scannnow.

    You will have to run it about three times, if that does not help, we can move on to the DISM command.
      My System SpecsSystem Spec

  5. #5


    Pelaihari
    Posts : 81
    Windows 8.1 x64 & Ubuntu 14.10 x64


    Okay I'll do what you suggested!

    Edit: it doesn't help..

    Anyway this is how the screen looks like when I click on Explore/My Computer icon
    Last edited by Baskhara; 27 Sep 2013 at 08:22.
      My System SpecsSystem Spec

  6. #6


    Posts : 1,925
    Windows 8.1 Pro


    I notice you are using Windows 7 gadgets.. what other hacks have you applied to your system? I suggest you remove any hacks you have done, as those are probably the source of your problem.
      My System SpecsSystem Spec

  7. #7


    Pelaihari
    Posts : 81
    Windows 8.1 x64 & Ubuntu 14.10 x64


    But before I have no problem with gadget, I also have Razer Surround Sound installed, the problem occurs when I went to home and scanning my notebook with avast because almost all my friend getting a virus, and I'm afraid if I got a virus too, before the scanning process complete, I can't open file explorer anymore.
      My System SpecsSystem Spec

  8. #8


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Sirefef could cause Explorer to not open. If you run the removal tool off your desktop it should remove it.

    How do I remove Sirefef (ZeroAccess) trojan? - ESET Knowledgebase
      My System SpecsSystem Spec

  9. #9


    Pelaihari
    Posts : 81
    Windows 8.1 x64 & Ubuntu 14.10 x64


    How can I do rescan on ESETSirefef? It always say No Threat Found, and also when I boot the windows today, I get more free RAM on startup from 700MB to 1GB, before this problem happened the RAM is always down to 500MB free RAM, Service Local System eating up a huge memory but not now. It looks like something killing a processes.
      My System SpecsSystem Spec

  10. #10


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Have you tried running SFC /scannow? Do it from an Admin Command Prompt, run it three times.

    Then you can move on to the DISM command, but I am not sure exactly how to implement it, it may be this:

    Repair a Windows Image
      My System SpecsSystem Spec

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