Windows 8 and 8.1 Forums


Windows Media issues help!

  1. #21


    Posts : 84
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free


    Okay I ran all the scans that does not recover my media files. I still need a repair on those.

    Thanks

      My System SpecsSystem Spec

  2. #22


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    If Malwarebytes finds it and it keeps coming back, then it is a ROOTKIT.

    Did you run the Eset Sirefef Removal Tool?

    How do I remove Sirefef (ZeroAccess) trojan? - ESET Knowledgebase

    RUN that!

    Then download this:

    Malwarebytes : Malwarebytes Anti-Rootkit

    The EXE extracts it, save it to your Desktop, run the EXE and extract it to the desktop, open the MBAR folder and run MBAR.exe.

    Try TDSSKILLER

    TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US

    Download link is after the 1st paragraph, just run the EXE file.

    Finally, run GMER

    GMER - Rootkit Detector and Remover

    Download link is below the huge Image.

    Run ALL of these, and let me know if it finds anything. A reboot may be required after each one. Let me know what EACH Program finds.

    Because you still have a rootkit or Virii.

    Also, do what I asked, copy your Video Files to a CD or Flash drive and try to run them on another PC or Laptop.

    It's important that you take all of these steps.
      My System SpecsSystem Spec

  3. #23


    Texas
    Posts : 1,022
    Windows 8.1


    Quote Originally Posted by Techwomen View Post
    Okay it says UAC is disabled I am trying to figure out what that means.
    User Account Control, I think. Most folks disable it because it's a pain in the tush. I haven't disabled mine, but I don't normally play videos on my computer either.

    If you go into the Control Panel, and if "View by Category" is showing, click the down arrow and choose either Large Icons (for us older blinder folks) or Small Icons. Click on "User Accounts" and under "Make Changes to Your Account" the bottom item is "Change User Account Control Settings. Use the Slider to choose how lax or stringent you want security.

    I don't see what UAC has to do with it, but as I said, I don't do videos . . .

    HTH
      My System SpecsSystem Spec

  4. #24


    Texas
    Posts : 1,022
    Windows 8.1


    Aha! And now I see what UAC has do do with stuff now . . .

    Proceed ahead with the good info you're getting from the pros here. I'm just adding my thoughts.

    What it looks like to me is that you probably got a "driveby" that turned off UAC. I'm not inclined to think you turned it off on purpose, since you didn't know what it was. As I said in the post above, you can choose how lax or stringent your security is; if it were me at this point, I'd put my slider on the most stringent: Always notify me when something tries to make changes to my computer.

    Every time I install something, UAC asks if I really want to do that.

    The second setting is the default, but you may want to use the most stringent until you get things fixed.
    Attached Thumbnails Attached Thumbnails UAC Settings.PNG  
      My System SpecsSystem Spec

  5. #25


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    That might be it, but the virus issue is still there until she does what I asked.
      My System SpecsSystem Spec

  6. #26


    Texas
    Posts : 1,022
    Windows 8.1


    Quote Originally Posted by XweAponX View Post
    That might be it, but the virus issue is still there until she does what I asked.
    Absolutely, and that's why I told her:

    "Proceed ahead with the good info you're getting from the pros here. I'm just adding my thoughts."
      My System SpecsSystem Spec

  7. #27


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    I always shut off my UAC, just as much as sliding the slider down to the bottom does. I can totally disable it, but then SmartScreen Filter no longer works.

    If she wants she can send me a short example of one of the home moovies, and I'll check it for corruption, I promise not to look at it, just see if it plays.
      My System SpecsSystem Spec

  8. #28


    Posts : 84
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free
      My System SpecsSystem Spec

  9. #29


    Posts : 84
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free


    I also figured out about the UAC and already took action and it did not do a thing for my media files. So we will see if indeed it is the virus.
      My System SpecsSystem Spec

  10. #30


    Posts : 84
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free


    Okay I ran the Malware rookit and it said no malware found and yet AVG keeps pulling up the Trojan . So will try the other tools above.
      My System SpecsSystem Spec

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