Windows 8 and 8.1 Forums

Streaming video

  1. #11


    Posts : 7
    Windows 8


    my internet provider is Bell (DSL). My cable provider is Rogers. I am using their rogersondemand.com service to access available tv program files

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  2. #12


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    So it streams no problem from a desktop? So, this runs from within a browser, right? It may be your Wifi is not connected at the highest speed it can be connected. b, g, or n? Even on G it should stream. IS the Wifi built right in to the DSL modem? You may need to get into it's configuration settings and see how you have the Wifi set up. The address should be 192.168.1.254 and the log and pass will be on the bottom of the router.
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  3. #13


    Posts : 7
    Windows 8


    I checked the modem configuration. It is set up as "auto(b,g,n)"

    Frankly I don't think it is a wifi issue. I ran the laptop with a direct connection, just like my desktop and the laptop still wouldn't work. I think it has something to do with the way the laptop handles video (at least this video).

    By the way, it handles other video (eg UTube etc) fine. Also it plays streaming video (TV programs) from ITunes without a problem
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  4. #14


    Posts : 1,093
    Windows 8 Pro Windows 8.1 Preview


    Did you try my previous suggestion which was to extend your laptop to use the desktop monitor and test? This would be the final test to isolate the problem (based on what I asked you to do previously). So, if you do the above, and your laptop works with the desktop monitor, then you know for sure it is a resolution issue. However, if your laptop does not work with the desktop monitor, then it is clearly an issue with your laptop graphics.
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  5. #15


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Yes, what JustAtest says is valid - Plug in an extension monitor and see if that works. It could also be an issue with the Browser on the Laptop, it could be missing a needed Flash Plugin. Download Flash ONLY from the Adobe site for it. Also, the Rogers website should have a troubleshooting section, it would not hurt to go through that and see if there is an FAQ for this issue.
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  6. #16


    Posts : 7
    Windows 8


    ok, I connected my desktop monitor to my laptop and tried to run the video again. Unfortunately, no dice.

    I will see if I can find some help on the Rogers support site
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  7. #17


    Posts : 1,093
    Windows 8 Pro Windows 8.1 Preview


    Quote Originally Posted by navkan View Post
    ok, I connected my desktop monitor to my laptop and tried to run the video again. Unfortunately, no dice.

    I will see if I can find some help on the Rogers support site
    Did you change the laptop resolution to match the desktop monitor? And you did the test using a wired ethernet connection? If so, that points the issue back towards your laptop. Try disabling all laptop startup programs in task manager and retest. We just had an issue where SkyDrive was messing up Youtube videos. Do the test and let us know. Good luck.
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  8. #18


    Posts : 7
    Windows 8


    My desktop monitor has a resolution of 1280x1024. My laptop is wide screen with a native vertical resolution of 768.
    I can do a custom resolution that would match the desktop resolution but I am a bit loath to try it (I have occasionally read of hardware problems when dicking around with resolutions).
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  9. #19


    Posts : 1,093
    Windows 8 Pro Windows 8.1 Preview


    OK, try disableing the startups then and see what happens.
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  10. #20


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    I don't see how the resolution would affect playback, they should get SOMETHING. Is this anything like using EPIX? Epix will have to log you in using your Rogers account (if Epix is part of the service). If Rogers does not have Epix, it will have a different Free Movie provider of some sort. Make sure you are logged in properly, and your account settings are all set properly. Epix shunts me over to a Cox login, then it brings me back to Epix. Is this how your provider works?

    This works well on my main hardwired PC, my iPhone and on any laptops I connect through my WiFi.

    Click image for larger version
      My System SpecsSystem Spec

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