Windows 8 and 8.1 Forums

This app is preventing shutdown

  1. #1

    This app is preventing shutdown

    Just retried to turn my laptop on as normal today and get the main screen as normal but when I click mouse, I get to next screen which says the error "this app is preventing shutdown", it also list my name and email/ windows account as normal but says my email is locked, and can't do anything else with my laptop, any suggestions how to rectify this, thanks

    sorry if I posted this in wrong place

      My System SpecsSystem Spec

  2. #2

    Arnhem, The Netherlands
    Posts : 1,412
    Windows 8.1 Pro x64 Media Center Edition


    you might want to try this command ==> SFC /SCANNOW Command - Run in Windows 8

    It checks your system and fixes errors in Windows. Sometimes you must run it up to 3 times to fix everything.

    Good luck with it!
      My System SpecsSystem Spec

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