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This app is preventing shutdown


flamjam

New Member
Posts
1
#1
Just retried to turn my laptop on as normal today and get the main screen as normal but when I click mouse, I get to next screen which says the error "this app is preventing shutdown", it also list my name and email/ windows account as normal but says my email is locked, and can't do anything else with my laptop, any suggestions how to rectify this, thanks

sorry if I posted this in wrong place
 

My Computer

System One

  • OS
    8
    System Manufacturer/Model Number
    Asus x55a

Der Snoober

New Member
VIP Member
Pro User
#2

My Computer

System One

  • OS
    Windows 8.1 Pro x64 Media Center Edition
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom Made
    CPU
    Intel Core i5 750
    Memory
    6 GB
    Graphics Card(s)
    AMD HD 7750
    Monitor(s) Displays
    Iiyama ProLite B2481HS-B1
    Screen Resolution
    1920x1080
    Hard Drives
    1x 120 GB SSD Samsung 830;
    1x 1.5 TB HDD Seagate;
    1x 2 TB HDD Western Digital;
    1x 3 TB HDD Seagate
    1x 80 GB SSD Vertex 2
    PSU
    Corsair CX 600
    Case
    Corsair Carbide 300R with Side Window
    Cooling
    Intel RTS2011 LC
    Keyboard
    DasKeyboard (blue switches)
    Mouse
    Wacom Baboo Tablet Pen & Touch
    Internet Speed
    50 Mbit FullDuplex Fiberglass
    Browser
    IE11
    Antivirus
    Windows Defender
    Other Info
    I also own the following Microsoft devices:
    * Surface Pro 2 128 GB
    * Windows Phone HTC 8X

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