Windows 8 and 8.1 Forums

Windows 8 hangs after Dell logo and will not boot!

  1. #1

    Posts : 3
    windows 8

    Windows 8 hangs after Dell logo and will not boot!

    Brand new Dell XPS 13 Ultrabook with Windows 8. 256 SSD, 8 gigs of memory, i5-3317, non touch screen. Working fine for 2 months and now will not boot after Dell logo. Have been on tech support three times still not solved. They sent a USB recovery drive and does not boot. They sent an optical drive and the windows recovery disc; still not working! Not a novice at this but fully stumped. Cannot get to a C prompt, cannot get into Safe mode. Am able to get into BIOS but is limited in what can be done there. Diagnostics says everything is fine. Am ready to go back to Windows 7 until they work the bugs out. Please help and thanks in advance.

      My System SpecsSystem Spec

  2. #2

    Based on the symptons you report, I doubt that it will work on Win 7. Its not the OS, its some other problem.

    If it "will not boot after Dell logo" that says it won't even go to the BIOS (F2 setup). Actually it will not boot after the BIOS and not boot from any device. That says either a motherboard hardware problem or a BIOS problem. Have you tried resetting the BIOS?

    Have you been on the Dell Community users forum (users helping users like this forum)? People there with more specific Dell knowledge. There is a Laptop hardware section. Dell also has an unresolved issues on-line link that many times can escalate open problems.

    Laptop - Dell Community

    Dell Unresolved Issues
      My System SpecsSystem Spec

  3. #3


    As firebird suggested, the Dell Community Forum may be your best bet for a solution. Check out this thread:
    Dell xps 13 won't boot. Stuck after dell logo flashes up - Laptop General Hardware Forum - Laptop - Dell Community
      My System SpecsSystem Spec

Windows 8 hangs after Dell logo and will not boot!
Related Threads
Hi there, I bought this notebook with Windows 8 preinstalled. Recently there's something bad happen to my notebook and I had to wipe all the partition and hard disk. So I downloaded Windows 8.1 ISO and make it bootable with Yumi Installer. But I cannot get default manufacturer logo on boot...
I recently was cleaning my pc (custom build, no disc drive, using usb to boot to recovery) of malware, after I restarted there was no windows loading screen, just black screen. I tried bootrec fixmbr fixboot and nothing. When i used scanos or rebuildbcd I get 0 windows installations. Don't have...
My laptop acer aspire r7-572 was stuck while playing a video. I long pressed the power key and shut it down. After restarting it shows boot logo of acer and below that it shows preparing automatic repair. After that all I see is blank screen. I am so much frustrated that its not loading up...
Helllo, I am having a pc with a dual boot.I have both windows 8.1 and xp.They worked fine.But from yesterday windows 8.1 wont boot.I thought it was black screen of death but no cursor is showing and even the logo is not showing up.When i click on windows 8.1 its jst showing a black screen.No logo...
When booting, my windows 8.1 is slow to do load. After windows logo, it goes to a black screen for around 10 secs, then it finally logs into the Start menu. I know this is not normal becasue I have seen the system boot faster in the past, but I don't know why its doing it now. I have done a...
Hello, I recently installed drivers for my tascam us-144 on laptop running Windows 8.1. It worked for a while but sometimes the screen freezes and I have to do a hard reset. It would boot back on, but it would still randomly freeze and I would have to do another hard reset. Just last night,...
Stuck on Windows Logo on first boot in Installation & Setup
I recently installed windows 8 pro with a temporary machine using sysprep and audit mode. I have since move it into the intended machine but it stays stuck on the windows logo (without loading animation). I tried automatic repair but windows tell me it can't do that, and a system refresh also...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook