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Windows 8 hangs after Dell logo and will not boot!


Geekswife

New Member
Posts
3
#1
Brand new Dell XPS 13 Ultrabook with Windows 8. 256 SSD, 8 gigs of memory, i5-3317, non touch screen. Working fine for 2 months and now will not boot after Dell logo. Have been on tech support three times still not solved. They sent a USB recovery drive and does not boot. They sent an optical drive and the windows recovery disc; still not working! Not a novice at this but fully stumped. Cannot get to a C prompt, cannot get into Safe mode. Am able to get into BIOS but is limited in what can be done there. Diagnostics says everything is fine. Am ready to go back to Windows 7 until they work the bugs out. Please help and thanks in advance.
 

My Computer

System One

  • OS
    windows 8
    System Manufacturer/Model
    Dell XPS 13

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#2
Based on the symptons you report, I doubt that it will work on Win 7. Its not the OS, its some other problem.

If it "will not boot after Dell logo" that says it won't even go to the BIOS (F2 setup). Actually it will not boot after the BIOS and not boot from any device. That says either a motherboard hardware problem or a BIOS problem. Have you tried resetting the BIOS?

Have you been on the Dell Community users forum (users helping users like this forum)? People there with more specific Dell knowledge. There is a Laptop hardware section. Dell also has an unresolved issues on-line link that many times can escalate open problems.

Laptop - Dell Community


Dell Unresolved Issues
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.

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