Windows 8 and 8.1 Forums


Keyboard and mouse not working

  1. #1


    Posts : 29
    win8 hopefully

    Keyboard and mouse not working


    I have the same thing as Tinyman...no keyboard or mouse by attempting to add safe mode with networking. What is UEFI?
    Where do I find this USB viewable option as I am connected by USB?

    I went to set up (F2 at boot) > and then searched around for anything that relates to USB and found that USB is enabled and on high speed. Hope that is not it and I am missing something, because I still have no mouse or keyboard.

    Keyboard and mouse are the ones that came with the Dell XPS 7100 system.

    I'll try different USB ports and report back...didn't make a difference.


    What am I missing? (except for my mouse and keyboard...lol)
    Last edited by RichSl; 18 Jul 2014 at 10:11.

      My System SpecsSystem Spec

  2. #2


    Posts : 22,582
    64-bit Windows 10


    Hello Rich,

    The tutorial below can help show you how to boot to your UEFI firmware settings to check to see if you have the mouse and keyboard enabled at boot.

    UEFI Firmware Settings - Boot to from inside Windows 8
      My System SpecsSystem Spec

  3. #3


    Posts : 29
    win8 hopefully


    how do I get to that? I have no keyboard or mouse. I'm using my laptop to communicate/post...desktop is unit i'm struggling with.
    Go F2 or F12?

    greatly appreciate the assist!

    as a note, this was a new drive I just installed win8pro on via retail disk. Assuming BIOS chipset not UEFI.
      My System SpecsSystem Spec

  4. #4


    Posts : 22,582
    64-bit Windows 10


    You could do that from within Windows until step 4. Be sure to try a different USB 2.0 port on the back of the computer to see if that may help.
      My System SpecsSystem Spec

  5. #5


    Posts : 29
    win8 hopefully


    no change on trying different ports...can't get into windows (or off the goofy space needle screen if I let it boot all the way)

    its going to have to be a change made thru F2 or via F12

    I am trying to get to repair via the install disk or system restore...but the dvd drive runs extremely slow to load. It took several hours to install...not sure why...maybe the A03 2012 dated bios?

    only have about 45 more minutes to tinker with this issue until after work this evening.
    Last edited by Brink; 18 Jul 2014 at 10:49. Reason: merged
      My System SpecsSystem Spec

  6. #6


    Posts : 22,582
    64-bit Windows 10


    What's preventing you from getting into Windows?
      My System SpecsSystem Spec

  7. #7


    Posts : 29
    win8 hopefully


    no keyboard or mouse

    if I let it load all the way, all I can do is stare at the screen

    if I let it load all the way, I cannot do anything since no mouse or keyboard response
    Last edited by Brink; 18 Jul 2014 at 10:36. Reason: merged consecutive posts
      My System SpecsSystem Spec

  8. #8


    Posts : 22,582
    64-bit Windows 10


    Do you have another keyboard and mouse that you could use to test with instead? Perhaps from a friend.
      My System SpecsSystem Spec

  9. #9


    Posts : 29
    win8 hopefully


    I think I still have an old wireless keyboard, but even if I do and put in new batteries...it still connects via a usb port. Would that prove fruitful or a waste of time?
      My System SpecsSystem Spec

  10. #10


    Posts : 22,582
    64-bit Windows 10


    It depends on if there's anything wrong with your USB ports, or something wrong with your old keyboard and mouse.

    Testing with the other keyboard will at least help narrow it down.

    In addition, be sure to use the USB ports that are directly on the motherboard at the back of the computer case, and not any from any type of USB hub. When you try a different USB port, you'll need to restart the PC for it to recognize the connected keyboard.
      My System SpecsSystem Spec

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