Windows 8 and 8.1 Forums


installed extra ram, won't boot

  1. #1


    Posts : 126
    windows 8.1 pro

    installed extra ram, won't boot


    MOBO: Asus H61M-E
    (this is actually on a windows 7, 32 bit machine)
    The computer (desktop, built by store) came with a stick of transcend 2gb ram dmm3
    Everything worked fine.
    When I installed another stick (same kind), I had problems. At first, it showed up on CPU-Z, but not in windows task manager.
    Then I noticed that I didn't push it into the slot all the way. I turned the computer off, and pushed it in good until it clicked and the clips closed on it.
    then, no boot.
    I took it out, everything fine again.
    I tried switching slots between the original stick and the new stick, no boot.

      My System SpecsSystem Spec

  2. #2


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    I checked the board and only 2 slots, so ok.

    Try this. In CPU-Z, make a screenshot of Memory tab and SPD tab with only original module in.

    Put other module in and take out original. Make those 2 screenshots again.

    Then attach all 4.
      My System SpecsSystem Spec

  3. #3


    Posts : 126
    windows 8.1 pro


    please explain.
    I see two slots there, one that has the original ram, and an empty one, just like it, right next to it. I stuck the new stick into the empty slot. what's wrong here?
      My System SpecsSystem Spec

  4. #4


    Posts : 467
    Windows 8 Pro


    What he's asking you to do is take 2 screenshots with just the original stick in..

    Switch the old stick for the new stick (don't put both in) and take 2 screenshots again.

    Have you tried switching them around by putting the new ram in the first slot and your old in the 2nd slot?

    When you say 'no boot' , did anything happen at all...BIOS boot screen come up and just stop , any beeps?
      My System SpecsSystem Spec

  5. #5


    Posts : 126
    windows 8.1 pro


    okay, I am attaching screenshots with the old memory.
    can't provide shots of the new memory because it won't boot, even if I put it in the old slot where the original memory was.
    It doesn't go to bios, it doesn't beep. there is power, but that's it.
    I took a good look at the new stick and I don't see signs of physical damage, I don't think I banged it up or chipped it or anything.Click image for larger versionClick image for larger version
      My System SpecsSystem Spec

  6. #6


    Posts : 126
    windows 8.1 pro


    here is the specs on the new memory:
    2G DDR3 1333
    U-DIMM
      My System SpecsSystem Spec

  7. #7


    Posts : 467
    Windows 8 Pro


    I have a feeling that the new RAM is PC3-10600 whilst your system has PC3-10700 installed right now , it could be a compatability issue with your motherboard if it's an older model.
      My System SpecsSystem Spec

  8. #8


    Posts : 126
    windows 8.1 pro


    my mobo is asus H61M-E, yes, it's a lower-end model, but not an old one. I just bought the PC yesterday, and the asus site says that this mobo is "8.1 compatible", so it can't be too out of date.

    the store is a pretty reputable place, and they recommended me this particular memory stick as an upgrade, when I came to pick up the computer that they had just built for me.
      My System SpecsSystem Spec

  9. #9


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Do you have a model number for the new RAM or a link to a webpage for it?

    It's obvious that whatever the new RAM is, it is not compatible with your motherboard -OR- defective.

    If we get some info on new RAM, we can likely say for sure.

    But really, it's all pointless.

    You need another stick of JM1333KLN-2G -OR- an entirely new matched set.
      My System SpecsSystem Spec

  10. #10


    Posts : 126
    windows 8.1 pro


    on the package it says: JM1333KLN-2G
    on the stick itself, it says: B17582-0123
      My System SpecsSystem Spec

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installed extra ram, won't boot
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