Windows 8 and 8.1 Forums

Keyboard and mouse stop working when playing games

  1. #1

    Posts : 4
    Windows 8.1

    Keyboard and mouse stop working when playing games


    i have a problem with keyboard and mouse. Every day when i playing some games my keyboard randomly stop working (backlight on keyboard still light but LED on num lock is off and buttons dont work) after few seconds my mouse also stop working. Plugin to another USB doesnt work. Only when i disconect keyboard and connect mouse to other USB mouse work. After restarting system all works fine. Im sure keyboard and mouse is good (testing it on laptop when this happens and its work normal). I have updated drivers and BIOS.

    PC spec.:
    Windows 8.1
    AMD Phenom II x4 940
    Gigabyte ga MA790x UD4P
    GTX 660

    P.S. sorry for my bad english

      My System SpecsSystem Spec

  2. #2

    Posts : 1,883


    Install latest bios for the motherboard from

    Install latest EasyTune 6, which is from this year, for your board. (In Utility section of downloads.)

    Install latest drivers for both mouse and keyboard from manufacturers' sites.

    Your motherboard has both USB 1.1 and 2.0 ports. Use 2.0 only if possible and do not use any hubs, if possible.

    Install this for the AMD chipset drivers and storage drivers. Both are at: AMD Chipset Drivers <<< (assuming you have 64 bit Windows)
      My System SpecsSystem Spec

  3. #3

    Posts : 4
    Windows 8.1

    OK, I done everything. Now need only test if it solve my problem. Thank you for help. One question, EasyTune 6 is what?
      My System SpecsSystem Spec

  4. #4

    Posts : 1,883

    Quote Originally Posted by GaSSoo View Post
    One question, EasyTune 6 is what?
    Beats the heck outta me. I dunno. It has drivers involving power, possibly clock speeds. Newest always best.

    You're welcome.
      My System SpecsSystem Spec

  5. #5

    Posts : 4
    Windows 8.1

    So i testing it and again keyboard stop working than a few sec after mouse also stop working. I try than to look to event viewer and see error on usbehci in time when keyboard and mouse stop working. I dont know if this help. I try everything what can help.
    This is log from event viewer:

    Log Name: System
    Source: usbehci
    Date: 24.1.2014 20:18:55
    Event ID: 4
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Martin-PC
    A timeout occurred while waiting for the EHCI host controller Interrupt on Async Advance Doorbell response.
    Event Xml:
    <Event xmlns="">
    <Provider Name="usbehci" />
    <EventID Qualifiers="49153">4</EventID>
    <TimeCreated SystemTime="2014-01-24T19:18:55.610958600Z" />
    <Security />
    <Binary>000068000100000000000000040001C0000000000000000000000000000000000000000000000000021096430000 0000F3000000F00000000300000000000000000000000100000000000000000000000000000002000000C207000002000000 000000000200000005000000411700000000000000000000030000000000000001000000000000000000000000000000</Binary>
      My System SpecsSystem Spec

  6. #6

    Posts : 1,883

    Did you install latest drivers for both the keyboard and mouse, from the manufacturers' sites?

    And you've installed the AMD download?
      My System SpecsSystem Spec

  7. #7

    Posts : 4
    Windows 8.1

    When I try to install it from that location it say This package is not compatible with the platform of MS Win.. you are running. This app will now abort.

    I have newes drivers for keyboard and mouse.

    I instaled what you post me from that AMD page.
    Last edited by GaSSoo; 24 Jan 2014 at 15:22. Reason: edit
      My System SpecsSystem Spec

Keyboard and mouse stop working when playing games
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