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Keyboard and mouse stop working when playing games


GaSSoo

New Member
Posts
4
#1
Hi,

i have a problem with keyboard and mouse. Every day when i playing some games my keyboard randomly stop working (backlight on keyboard still light but LED on num lock is off and buttons dont work) after few seconds my mouse also stop working. Plugin to another USB doesnt work. Only when i disconect keyboard and connect mouse to other USB mouse work. After restarting system all works fine. Im sure keyboard and mouse is good (testing it on laptop when this happens and its work normal). I have updated drivers and BIOS.

PC spec.:
Windows 8.1
AMD Phenom II x4 940
Gigabyte ga MA790x UD4P
GTX 660
2xHDD+1SSD

P.S. sorry for my bad english
 

My Computer

System One

  • OS
    Windows 8.1
Posts
1,883
#2
Hey,

Install latest bios for the motherboard from Gigabyte.com.

Install latest EasyTune 6, which is from this year, for your board. (In Utility section of downloads.)

Install latest drivers for both mouse and keyboard from manufacturers' sites.

Your motherboard has both USB 1.1 and 2.0 ports. Use 2.0 only if possible and do not use any hubs, if possible.

Install this for the AMD chipset drivers and storage drivers. Both are at: AMD Chipset Drivers <<< (assuming you have 64 bit Windows)
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Posts
1,883
#4
One question, EasyTune 6 is what?
Beats the heck outta me. I dunno. It has drivers involving power, possibly clock speeds. Newest always best. :)

You're welcome.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

GaSSoo

New Member
Posts
4
#5
So i testing it and again keyboard stop working than a few sec after mouse also stop working. I try than to look to event viewer and see error on usbehci in time when keyboard and mouse stop working. I dont know if this help. I try everything what can help.
This is log from event viewer:

Log Name: System
Source: usbehci
Date: 24.1.2014 20:18:55
Event ID: 4
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Martin-PC
Description:
A timeout occurred while waiting for the EHCI host controller Interrupt on Async Advance Doorbell response.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="usbehci" />
<EventID Qualifiers="49153">4</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-01-24T19:18:55.610958600Z" />
<EventRecordID>5927</EventRecordID>
<Channel>System</Channel>
<Computer>Martin-PC</Computer>
<Security />
</System>
<EventData>
<Data>\Device\USBFDO-2</Data>
<Binary>000068000100000000000000040001C00000000000000000000000000000000000000000000000000210964300000000F3000000F00000000300000000000000000000000100000000000000000000000000000002000000C207000002000000000000000200000005000000411700000000000000000000030000000000000001000000000000000000000000000000</Binary>
</EventData>
</Event>
 

My Computer

System One

  • OS
    Windows 8.1
Posts
1,883
#6
Did you install latest drivers for both the keyboard and mouse, from the manufacturers' sites?

And you've installed the AMD download?
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

GaSSoo

New Member
Posts
4
#7
When I try to install it from that location it say This package is not compatible with the platform of MS Win.. you are running. This app will now abort.

I have newes drivers for keyboard and mouse.

I instaled what you post me from that AMD page.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1