Windows 8 and 8.1 Forums

Seagate External drive shutting itself off in Win 8.1

  1. #1

    Seattle of course
    Posts : 14
    Windows 8, Windows 7, Windows 8.1

    Seagate External drive shutting itself off in Win 8.1

    I updated to Windows 8.1 a couple of days ago on my desktop. Windows 8 was installed last June. I have a Seagate Free Agent GoFlex external drive connected to the computer for daily backups. Since upgrading to 8.1, this drive has been shutting itself off and then restarting at seeming random times. This event is accompanied by a soft buzz apparently coming from the desktop tower.

    Anyone having similar experience? There are identical comments on Seagate's forum now but no answers.


      My System SpecsSystem Spec

  2. #2

    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7

    Do you have any power settings for USB devices set in your Advanced Power Settings... Try shutting off the USB selective suspend setting.

    There is also a setting for Hard Drives, you can put them on a timer. You might want to check yours, see if it is set to a low value, if it is, increase it to 30 minutes or so.

    I thought GoFlex drives connected through Wifi?
      My System SpecsSystem Spec

  3. #3

    Posts : 15
    Windows 8.1 Pro 64bit

    I am having exactly the same problem. See QB-35US3 randomly disconnects after a Win 8 to 8.1 upgrade . Microsoft must have done something to USB3 or power management for USB devices for this to happen.
      My System SpecsSystem Spec

  4. #4

    Posts : 1
    windows 8.1

    Click the Start button, click All Programs, scroll to Seagate Dashboard folder, click to open, click on the program Seagate Dashboard, will have to click Yes if windows asks for permission, after it opens click Drive Setting at the top right, select Power Settings on the left then Never on the right side, click save then close it all. Everything will be good after this Good luck, let me know how it goes
      My System SpecsSystem Spec

  5. #5

    Posts : 2
    windows 8.1

    I have a dell xps 8500 and ran into the seagate problem. In one of the posts they recommended checking to see if my chip set hand an update and sure enough it did.

    So far the computer has slept and the drives are still active.
      My System SpecsSystem Spec

Seagate External drive shutting itself off in Win 8.1
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