Windows 8 and 8.1 Forums


Computer shutting off when trying to wake from sleep

  1. #1


    Posts : 24
    Windows 8.1

    Computer shutting off when waking from sleep. No BSOD.


    No BSOD actually pops up, but I know the error is something with PAGE_FAULT_IN_NONPAGED_AREA as I've read the .dmp files. This is a fresh install of windows as well. Make is Sager.Attachment 65699 is the zip file. Thanks!
    Last edited by stewbug; 29 Sep 2015 at 19:30.

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Hi stewbug,

    Welcome to the 8forums.

    The error you are saying is actually a BSOD.

    Are there any dump files from at least max a few days old?
    The dump you uploaded is almost a week old.
      My System SpecsSystem Spec

  3. #3


    Posts : 24
    Windows 8.1


    Is there anyway to force the computer to write a dump file because of what happens? When I put the computer to sleep all is well. It's when I try to wake it up is when the computer shuts off and tries to restart but turns off again almost instantly. Sometimes it tries to start a second time but again stops. I have to manually turn it on after that. So I know I can reproduce the crash, I just have to put my computer to sleep and try to wake it, but is there any way to force a new dump file?
      My System SpecsSystem Spec

  4. #4



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    How to configure Windows to create minidump files

    Please do the following:
    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation", please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
      My System SpecsSystem Spec

  5. #5


    Posts : 24
    Windows 8.1


    I did exactly as you said to do, but it said "Windows Resource Protection did not find any integrity violation" ​both times. Now what?
      My System SpecsSystem Spec

  6. #6



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Please do the following
    • Search services.msc and press enter
    • Search Windows Error Reporting Service
    • Check the startup type on the right side
    • If the startup type is NOT manual, change it to manual (right click > properties).
      My System SpecsSystem Spec

  7. #7


    Posts : 24
    Windows 8.1


    It was already on manual.
      My System SpecsSystem Spec

  8. #8



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    In control panel please do the following
    • Go to system
    • Click on the left side on advanced system settings
    • In the tab advanced, in the part of performance click on settings
    • Click on the advanced tab


    Make a screenshot of the tab and post it.
      My System SpecsSystem Spec

  9. #9


    Posts : 24
    Windows 8.1


    Attachment 65715
    If it helps at all, I have two drives. One (My windows and C: drive) is an ssd and the other (E: drive just data) is 1tb.
      My System SpecsSystem Spec

  10. #10



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Please fill in your system specs
    Please go to this site and download the tool.
    The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My System SpecsSystem Spec

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Computer shutting off when trying to wake from sleep
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