Windows 8 and 8.1 Forums

Multiple BSOD on Win 8.1

  1. #11


    Posts : 6
    Windows 8.1 Pro


    Hi there,

    Uninstalled Avast.
    Updated Realtek Audio drivers using Realtek R2.75 version.
    Couldn't find any update for my network driver as I've installed the ones here.
    Also have tried to follow softwaremaniac's instructions about Killer Network, but couldn't find anything.

    1) Please see if there are any entries in the Startup tab of Task Manager that are related to Qualcomm/Atheros/Killer Network Manager (and NOT the card itself) and disable them (please let us know what you find) Be careful as the wrong selection can disable the network card.
    > No such entries found. (screenshot "Startup - Task Manager.jpg")
    2) Check in "msconfig" for any entries that aren't in the Startup tab of Task Manager. Let us know if you find any Qualcomm/Atheros/Killer entries there (we'll disable them differently if they are there).
    > Unable to access Startup tab in msconfig. (screenshot "Startup - msconfig.jpg")
    3) Locate the "c:\program files\qualcomm atheros\killer network manager\killer~1.exe" and rename the .exe to .BAD (the killer~1 is actually a filename that starts with killer and ends with .exe) There will be an error in event viewer, but it'll stop the bugger from loading.
    > No "qualcomm atheros" folder found. (screenshots "Program Files.jpg" and "Program Files (x86).jpg")
    4) Locate the "c:\windows\installer\{Long string of letters, numbers, and dashes}\networkmanager.exe_130c27d738f34c89bddf21bcfd74b56d.exe" entry and rename the .exe to .BAD (the long string of letters and numbers may change)
    > No "installer" folder found. (screenshot "Windows,jpg")
    Attached one more dump file.

    Could it be a RAM issue after all?

      My System SpecsSystem Spec

  2. #12


    Code:
    6: kd> .bugcheck
    Bugcheck code 000000C1
    Arguments ffffcf82`89cf6f70 ffffcf82`89cf6f6e 00000000`002f4090 00000000`00000032
    
    //Nearby bytes have been corrupted within the same page that was trying to be freed
    
    6: kd> kn
     # Child-SP          RetAddr           Call Site
    00 ffffd000`e6bfd138 fffff802`25e072be nt!KeBugCheckEx //Page has been corrupt, bugcheck
    01 ffffd000`e6bfd140 fffff802`25e07d08 nt!MiCheckSpecialPoolSlop+0x8a //Check the page
    02 ffffd000`e6bfd180 fffff802`25eb0ea8 nt!MmFreeSpecialPool+0x14c //Free the special pool allocation
    03 ffffd000`e6bfd2c0 fffff802`26287130 nt!ExDeferredFreePool+0x638 //Free the pool that was deferred
    04 ffffd000`e6bfd3b0 fffff801`a5cf6aa3 nt!VerifierExFreePoolWithTag+0x44 //Hooked function, free pool
    05 ffffd000`e6bfd3e0 ffffd000`e6bfd620 nvlddmkm+0xdaaa3 //Nvidia driver routine
    06 ffffd000`e6bfd3e8 ffffcf82`89cf6f70 0xffffd000`e6bfd620
    07 ffffd000`e6bfd3f0 ffffd000`e6bfd4d9 0xffffcf82`89cf6f70
    08 ffffd000`e6bfd3f8 00000000`00000000 0xffffd000`e6bfd4d9 //Context not saved
    
    ...trimmed...
    ffffcf82`89cf6f10  2f2f2f2f 2f2f2f2f 2f2f2f2f 2f2f2f2f  ////////////////
    ffffcf82`89cf6f20  2f2f2f2f 2f2f2f2f 2f2f2f2f 2f2f2f2f  ////////////////
    ffffcf82`89cf6f30  2f2f2f2f 2f2f2f2f 2f2f2f2f 2f2f2f2f  ////////////////
    ffffcf82`89cf6f40  2f2f2f2f 2f2f2f2f 2f2f2f2f 2f2f2f2f  ////////////////
    ffffcf82`89cf6f50  2f2f2f2f 2f2f2f2f 2f2f2f2f 2f2f2f2f  ////////////////
    ffffcf82`89cf6f60  2f2f2f2f 2f2f2f2f 2f2f2f2f 2f2e2f2f  //////////////./ //Corrupt page block
    ffffcf82`89cf6f70  4000d7c0 4000d7c0 8a3c6df0 ffffcf82  ...@...@.m<..... //Here's out address we were trying to free
    ffffcf82`89cf6f80  83b74470 ffffcf82 00000000 2f2f2f2f  pD..........////
    ffffcf82`89cf6f90  00000000 00000000 2f2f0000 2f2f2f2f  ..........//////
    ffffcf82`89cf6fa0  00016000 00000000 2f2f0000 00000000  .`........//....
    ffffcf82`89cf6fb0  00000000 00000000 8a3c6fc8 ffffcf82  .........o<.....
    ffffcf82`89cf6fc0  8a3c6fc8 ffffcf82 83b74500 ffffcf82  .o<......E......
    ffffcf82`89cf6fd0  8a3f2fc8 ffffcf82 89cf6fd8 ffffcf82  ./?......o......
    ffffcf82`89cf6fe0  89cf6fd8 ffffcf82 89cf6fe8 ffffcf82  .o.......o......
    ffffcf82`89cf6ff0  89cf6fe8 ffffcf82 00000000 00000000  .o..............
    
    6: kd> lmvm nvlddmkm
    start             end                 module name
    fffff801`a5c1c000 fffff801`a662a000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Fri Jan 09 22:22:06 2015 (54B0548E)
        CheckSum:         009D73FA
        ImageSize:        00A0E000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Any updated drivers for your graphics card? If not you can try rolling back.
    It could be RAM, there appears to be a lot of corruption, but it looks more like the Nvidia driver didn't clean up after it freed its allocations.
      My System SpecsSystem Spec

  3. #13


    Posts : 2,480
    Windows 10 Pro x64


    Nvidia is the cause, yes. I think that the drivers are not up to date because there is a driver of newer date available.
      My System SpecsSystem Spec

  4. #14


    Posts : 6
    Windows 8.1 Pro


    Hello,

    Sorry for the lack of response; haven't got the time to "stress test" the PC.
    BSODs are happening less often now, but here, another log file from earlier.
    This time when I was just surfing the Net.

    Latest version of graphics driver already installed (v347.25).
      My System SpecsSystem Spec

  5. #15


    Posts : 2,480
    Windows 10 Pro x64


    Still the same drivers. Try this:
    Also, in the first dump file, the Killer Network Manger is blamed. This has caused problems in the past. I would suggest you to follow the below quote (Follow Note 2 first. If it does not work, follow note 1) -
    (Thanks Usasma!)At times the Killer Network Manager may cause BSOD problems:

    NOTE1:Link thanks to blueelvis (15Oct2014): https://forum-en.msi.com/index.php?topic=178064.0 This is a method for removing all the network software and only installing the driver. Perfect for those issues that can't be resolved any other way!

    NOTE2: See this link first: BSOD while playing on msi gt70 dragon edition 2 (thanks to kaelaan) It appears that the Killer Service problem was solved with the latest release of the Qualcomm versions of the drivers (so try updating to a version dated from later in 2014).
    The Qualcomm Atheros Killer Service/KillerNetManager is known to cause BSOD's. Please follow the workaround instructions here:

    First, open the Run dialog (Win + R keys) and type in "services.msc" (without the quotes) and press Enter
    Scroll down and locate the "Qualcomm Atheros Killer Service" and right click on it. Select "Stop"
    Right click on it again and this time select "Properties"
    In the dropdown box for "Startup type", select "Disabled", then click on the "OK" button at the bottom of the window

    Next, open Task Manager (right click on TaskBar and select "Task Manager")
    Click on the "More details" dropdown (if present)
    Click on the "Startup" tab
    Scroll down and locate the "KillerNetManager" entry, right click on it and select "Disable"
    There may also be an Install Shield (with the Killer gaming K next to it), if so Right click on it and select "Disable"
    Finally, restart the system in order for the changes to take affect.


    At times the Killer Network Manager will continue to load. If so, it's usually listed in the MSINFO32...Software Environment...Startup Programs section. If it is, please try this:

    It may be that the instructions aren't stopping everything.
    In some cases, there's a program running out of the Program Files/Program Files (x86) directory.
    "c:\program files\qualcomm atheros\killer network manager\killer~1.exe" (NOTE: killer~1.exe is most likely killernetmanager.exe)
    In other cases, there's a program running out of c:\windows\installer\{Long string of letters, numbers, and dashes}\networkmanager.exe_130c27d738f34c89bddf21bcfd74b56d.exe (the long string of letters and numbers may change)

    Here's some things to try
    1) Please see if there are any entries in the Startup tab of Task Manager that are related to Qualcomm/Atheros/Killer Network Manager (and NOT the card itself) and disable them (please let us know what you find) Be careful as the wrong selection can disable the network card.
    2) Check in "msconfig" for any entries that aren't in the Startup tab of Task Manager. Let us know if you find any Qualcomm/Atheros/Killer entries there (we'll disable them differently if they are there).
    3) Locate the "c:\program files\qualcomm atheros\killer network manager\killer~1.exe" and rename the .exe to .BAD (the killer~1 is actually a filename that starts with killer and ends with .exe) There will be an error in event viewer, but it'll stop the bugger from loading.
    4) Locate the "c:\windows\installer\{Long string of letters, numbers, and dashes}\networkmanager.exe_130c27d738f34c89bddf21bcfd74b56d.exe" entry and rename the last .exe to .BAD (the long string of letters and numbers may change)

    Just FYI - here are the MSI workaround instructions: MSI USA - Online Technical Support FAQ

    Check your Audio driver manufacturer. It may as well be Creative Audio driver. Disable nVidia Streaming kernel service within services.msc.
      My System SpecsSystem Spec

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Multiple BSOD on Win 8.1
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