Windows 8 and 8.1 Forums


BSOD whale i playing games "win23k.sys\ntoskrnl.exe

  1. #1


    Posts : 6
    windows 7 ultmate 64 bit

    BSOD whale i playing games "win23k.sys\ntoskrnl.exe


    hi
    i have this problem BSOD whale am playing "bf4" i try to renstall OC same problem
    my freind tell me its heat problem so i open the case and i have stand fan and i trun Air cooling on
    and my heat whale am playing i use " CPUID HWMonitorPro "
    cpu 45-55
    gpu 40-59
    so what the problem
    and when the BSOD show on and i restart my PC sometime show black screen
    Reboot and select proper boot device

    or insert boot media in selected boot device and press a key
    sometime don't starting win normal
    the last BSOD when i shutdown and turn it on in the disktop showd this massage



    Attachment 43941

    Problem signature: Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 2049


    Additional information about the problem:
    BCCode: 50
    BCP1: FFFFF900C3467CF0
    BCP2: 0000000000000000
    BCP3: FFFFF9600022E6CD
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1


    Files that help describe the problem:
    C:\Windows\Minidump\052814-23649-01.dmp
    C:\Users\ALI-HERO\AppData\Local\Temp\WER-73258-0.sysdata.xml


    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows


    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
    MY PC
    win 7 ut 64 bit
    i5-3330 3.0 GHz
    gtx 660 2gb oc
    ram 8 gb
    ps 650 w " i don't know model name ''
    hdd 500gb WD

    this crash file " dmp "

    -Ali

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions Please use Option 1 as it provides Event Viewer logs.

    This is a Windows 7 system - you may be better served by the experts at Windows 7 Help Forums

    There is only 1 memory dump in the upload.
    Without further info I have 3 suggestions:
    1) Get ALL available Windows Updates (it may take several trips to get them all). You MUST install Service Pack 1!!!
    2) Start with these free hardware diagnostics: Hardware Diagnostics
    3) If the hardware diagnostics pass, then please run Driver Verifier according to these instructions: Driver Verifier Settings

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue May 27 22:51:56.167 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\052814-23649-01.dmp]
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Missing Windows 7 Service Pack 1
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    System Uptime:0 days 1:16:49.510
    *** WARNING: Unable to verify timestamp for cdd.dll
    *** ERROR: Module load completed but symbols could not be loaded for cdd.dll
    Probably caused by :cdd.dll ( cdd+2566 )
    BugCheck 50, {fffff900c3467cf0, 0, fffff9600022e6cd, 0}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffff900c3467cf0, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff9600022e6cd, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000000, (reserved)
    BUGCHECK_STR:  0x50
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  bf4.exe
    FAILURE_BUCKET_ID: X64_0x50_cdd+2566
    CPUID:        "Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz"
    MaxSpeed:     3000
    CurrentSpeed: 2993
      BIOS Version                  F15
      BIOS Release Date             10/23/2013
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue May 27 22:51:56.167 2014 (UTC - 4:00)**************************
    amdxata.sys                 Tue May 19 13:56:59 2009 (4A12F2EB)
    intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
    cpuz135_x64.sys             Mon Dec 27 08:35:24 2010 (4D18961C)
    athurx.sys                  Thu Oct  6 06:10:34 2011 (4E8D7E9A)
    idmwfp.sys                  Wed Nov 27 09:24:10 2013 (5296008A)
    nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
    nvvad64v.sys                Fri Mar 28 09:32:06 2014 (533579D6)
    NvStreamKms.sys             Tue Apr 29 20:59:44 2014 (53604B00)
    nvlddmkm.sys                Mon May 19 19:08:44 2014 (537A8EFC)
    
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=cpuz135_x64.sys
    http://www.carrona.org/drivers/driver.php?id=athurx.sys
    http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    windows 7 ultmate 64 bit


    Quote Originally Posted by usasma View Post
    Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions Please use Option 1 as it provides Event Viewer logs.

    This is a Windows 7 system - you may be better served by the experts at Windows 7 Help Forums

    There is only 1 memory dump in the upload.
    Without further info I have 3 suggestions:
    1) Get ALL available Windows Updates (it may take several trips to get them all). You MUST install Service Pack 1!!!
    2) Start with these free hardware diagnostics: Hardware Diagnostics
    3) If the hardware diagnostics pass, then please run Driver Verifier according to these instructions: Driver Verifier Settings

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue May 27 22:51:56.167 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\052814-23649-01.dmp]
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Missing Windows 7 Service Pack 1
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    System Uptime:0 days 1:16:49.510
    *** WARNING: Unable to verify timestamp for cdd.dll
    *** ERROR: Module load completed but symbols could not be loaded for cdd.dll
    Probably caused by :cdd.dll ( cdd+2566 )
    BugCheck 50, {fffff900c3467cf0, 0, fffff9600022e6cd, 0}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffff900c3467cf0, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff9600022e6cd, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000000, (reserved)
    BUGCHECK_STR:  0x50
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  bf4.exe
    FAILURE_BUCKET_ID: X64_0x50_cdd+2566
    CPUID:        "Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz"
    MaxSpeed:     3000
    CurrentSpeed: 2993
      BIOS Version                  F15
      BIOS Release Date             10/23/2013
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue May 27 22:51:56.167 2014 (UTC - 4:00)**************************
    amdxata.sys                 Tue May 19 13:56:59 2009 (4A12F2EB)
    intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
    cpuz135_x64.sys             Mon Dec 27 08:35:24 2010 (4D18961C)
    athurx.sys                  Thu Oct  6 06:10:34 2011 (4E8D7E9A)
    idmwfp.sys                  Wed Nov 27 09:24:10 2013 (5296008A)
    nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
    nvvad64v.sys                Fri Mar 28 09:32:06 2014 (533579D6)
    NvStreamKms.sys             Tue Apr 29 20:59:44 2014 (53604B00)
    nvlddmkm.sys                Mon May 19 19:08:44 2014 (537A8EFC)
    
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=cpuz135_x64.sys
    http://www.carrona.org/drivers/driver.php?id=athurx.sys
    http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    still nothing !!!

    when boot i press F9 for infarmation system
    and i got this ! is this normal ?



    processor tybe : intel (R) core (TM) i5
    processor CPUID : 306A9h
    processor speed : 2994.28MHz
    processor clock : 99.79MHz
    installed memory : 8192 MB
    model name : B75m-d3h
    bios version : F15
    biose date : 10\23\2013


    so is it normal ? processor clock : 99.79MHz
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    This is not the boot information, it is from within Windows.
    Let's try these 3 things:
    1. Upload Dump Files:
    NOTE: If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
    Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
    Left click on the first minidump file.
    Hold down the "Shift" key and left click on the last minidump file.
    Right click on the blue highlighted area and select "Send to"
    Select "Compressed (zipped) folder" and note where the folder is saved.
    Upload that .zip file with your next post.

    If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

    If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service. Then post the link to it in your topic so that we can download it.

    Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp. Zip up any that you find and upload them with your next post.

    Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDumpMore info on dump file options here: Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2

    2. MSINFO32:
    Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
    Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
    Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

    If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. Then zip up the .nfo file and upload/attach the .zip file with your next post.

    3. systeminfo:
    Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the syteminfo.txt file. If you have difficulties with making this work, please post back. Then zip up the .txt file and upload/attach the .zip file with your next post.
      My System SpecsSystem Spec

BSOD whale i playing games "win23k.sys\ntoskrnl.exe
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