Windows 8 and 8.1 Forums

Seemingly random BSOD's

  1. #1


    Posts : 22
    Windows 8.1

    Seemingly random BSOD's


    Hello,
    I have been experiencing several BSOD's while doing pretty much anything on my computer.
    The last few errors were:
    PAGE_FAULT_IN_NONPAGED_AREA (win32k.sys)
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (dxgmms1.sys)
    SYSTEM_SERVICE_EXCEPTION (win32k.sys)

    There were more, but I can't remember the name of the errors. The most common one is the SYSTEM_SERVICE_EXCEPTION, and almost all involve win32k.sys.

    In all the searching I've done the only case that seems to be similar to mine was a problem with AMD drivers around a year ago, it was patched by MS, and I'm using an Nvidia card. It's likely driver related, but I've reinstalled the Nvidia drivers several times and there has been no change.

      My System SpecsSystem Spec

  2. #2


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Hey,

    Delete:

    Code:
    3: kd> lmvmPxHlpa64
    start             end                 module name
    fffff800`00733000 fffff800`0073f1a0   PxHlpa64   (deferred)             
        Image path: \SystemRoot\System32\Drivers\PxHlpa64.sys
        Image name: PxHlpa64.sys
        Timestamp:        Mon Oct 17 10:29:34 2011 (4E9C3BCE)
        CheckSum:         0001C018
        ImageSize:        0000C1A0
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Open Regedit. Navigate to:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services

    Find subkey to the above driver. Delete that subkey.

    Reboot.

    Fix DVD drive like this:

    DVD ROM not reading any disc

    Uninstall AVG. Set Windows Firewall and Windows Defender to Automatic.

    Install: Realtek

    Update or uninstall these drivers/software:

    PTSimBus PTSimBus.sys Wed Jun 17 22:20:48 2009 (4A39A480)
    PTSimHid PTSimHid.sys Fri Jun 22 03:20:14 2012 (4FE41CAE)

    Update Centrino(R) Wireless-N 2230 driver from Intel.com:

    NETwew00 NETwew00.sys Wed Oct 10 14:16:17 2012 (5075BB71)
      My System SpecsSystem Spec

  3. #3


    Posts : 22
    Windows 8.1


    Thanks for the reply,

    Sorry, can you take it back a few steps?
    I'm supposed to delete that code, but how do I get there?

    Sorry if that's a dumb question.
      My System SpecsSystem Spec

  4. #4


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    No, delete the driver it is showing:


    C:\Windows\System32\Drivers\PxHlpa64.sys
      My System SpecsSystem Spec

  5. #5


    Posts : 22
    Windows 8.1


    Ah, thanks for the clarification.

    I'm at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\PxHlpa64
    Do I delete the entire folder, or a specific file?
      My System SpecsSystem Spec

  6. #6


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Yes, delete the entire subkey that looks like a folder.
      My System SpecsSystem Spec

  7. #7


    Posts : 22
    Windows 8.1


    Deleted subkey, fixed DVD drive, I had uninstalled AVG a while ago (and windows defender and firewall are active)

    I can't seem to download anything from the Realtek site. When I click the download link I just get a page that says "This FTP server requires login credentials"
      My System SpecsSystem Spec

  8. #8


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Use AVG removal tool. Do your best to download Realtek HD driver from Realtek's website. Google can help if the link is broken.
      My System SpecsSystem Spec

  9. #9


    Posts : 22
    Windows 8.1


    AVG removed, had to download the Realtek driver through CNET.

    Is there a specific way I should uninstall PTSimBus.sys and PTSimHid.sys drivers? Can I just delete them?
      My System SpecsSystem Spec

  10. #10


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    No delete. Install for whatever you have, from here, instead:

    Drivers | Wacom
      My System SpecsSystem Spec

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