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Seemingly random BSOD's


kaywaf

New Member
Posts
22
#1
Hello,
I have been experiencing several BSOD's while doing pretty much anything on my computer.
The last few errors were:
PAGE_FAULT_IN_NONPAGED_AREA (win32k.sys)
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (dxgmms1.sys)
SYSTEM_SERVICE_EXCEPTION (win32k.sys)

There were more, but I can't remember the name of the errors. The most common one is the SYSTEM_SERVICE_EXCEPTION, and almost all involve win32k.sys.

In all the searching I've done the only case that seems to be similar to mine was a problem with AMD drivers around a year ago, it was patched by MS, and I'm using an Nvidia card. It's likely driver related, but I've reinstalled the Nvidia drivers several times and there has been no change.
 

My Computer

System One

  • OS
    Windows 8.1
Posts
1,883
#2
Hey,

Delete:

Code:
3: kd> lmvmPxHlpa64
start             end                 module name
fffff800`00733000 fffff800`0073f1a0   PxHlpa64   (deferred)             
    Image path: \SystemRoot\System32\Drivers\PxHlpa64.sys
    Image name: PxHlpa64.sys
    Timestamp:        Mon Oct 17 10:29:34 2011 (4E9C3BCE)
    CheckSum:         0001C018
    ImageSize:        0000C1A0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Open Regedit. Navigate to:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services

Find subkey to the above driver. Delete that subkey.

Reboot.

Fix DVD drive like this:

http://www.eightforums.com/drivers-hardware/39712-dvd-rom-not-reading-any-disc.html#post333599

Uninstall AVG. Set Windows Firewall and Windows Defender to Automatic.

Install: Realtek

Update or uninstall these drivers/software:

PTSimBus PTSimBus.sys Wed Jun 17 22:20:48 2009 (4A39A480)
PTSimHid PTSimHid.sys Fri Jun 22 03:20:14 2012 (4FE41CAE)

Update Centrino(R) Wireless-N 2230 driver from Intel.com:

NETwew00 NETwew00.sys Wed Oct 10 14:16:17 2012 (5075BB71)
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

kaywaf

New Member
Posts
22
#3
Thanks for the reply,

Sorry, can you take it back a few steps?
I'm supposed to delete that code, but how do I get there?

Sorry if that's a dumb question.
 

My Computer

System One

  • OS
    Windows 8.1
Posts
1,883
#4
No, delete the driver it is showing:


C:\Windows\System32\Drivers\PxHlpa64.sys
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

kaywaf

New Member
Posts
22
#5
Ah, thanks for the clarification.

I'm at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\PxHlpa64
Do I delete the entire folder, or a specific file?
 

My Computer

System One

  • OS
    Windows 8.1
Posts
1,883
#6
Yes, delete the entire subkey that looks like a folder.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

kaywaf

New Member
Posts
22
#7
Deleted subkey, fixed DVD drive, I had uninstalled AVG a while ago (and windows defender and firewall are active)

I can't seem to download anything from the Realtek site. When I click the download link I just get a page that says "This FTP server requires login credentials"
 

My Computer

System One

  • OS
    Windows 8.1
Posts
1,883
#8
Use AVG removal tool. Do your best to download Realtek HD driver from Realtek's website. Google can help if the link is broken.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

kaywaf

New Member
Posts
22
#9
AVG removed, had to download the Realtek driver through CNET.

Is there a specific way I should uninstall PTSimBus.sys and PTSimHid.sys drivers? Can I just delete them?
 

My Computer

System One

  • OS
    Windows 8.1
Posts
1,883
#10
No delete. Install for whatever you have, from here, instead:

Drivers | Wacom
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Posts
1,883
#13
New crash dumps please, to verify that you did not miss anything.

Also, please attach CPU-Z screenshot of 1st tab, one of Memory tab and once screenshot for each stick of RAM of the SPD tab.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Posts
1,883
#15
From latest crash dump:

avgtpx64 avgtpx64.sys Thu Aug 29 03:25:58 2013 (521EF786)
PTSimBus PTSimBus.sys Wed Jun 17 22:20:48 2009 (4A39A480)
PTSimHid PTSimHid.sys Fri Jun 22 03:20:14 2012 (4FE41CAE)
NETwew00 NETwew00.sys Wed Oct 10 14:16:17 2012 (5075BB71)
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

kaywaf

New Member
Posts
22
#17
Is there anything else I can do? I haven't had a BSOD since yesterday, but my video driver has crashed several times, and any 3D game I attempt to run will crash.
 

My Computer

System One

  • OS
    Windows 8.1