Windows 8 and 8.1 Forums


Random BSOD, Random erros, Debug says ntoskrnl.exe

  1. #1


    Posts : 153
    Windows 8, Kali

    Random BSOD, Random erros, Debug says ntoskrnl.exe


    Hey guys, so I am in a bit of a pickle. I have an HP m6-k015dx laptop and it is giving me hell. I will get random BSOD's, usually at or a short while after login. They usually happen consecutively and then stop. I was able to enable driver verifier in order to see what was wrong. After it was enabled it did not crash so I decided to use memtest to check the RAM. 50% into the first pass it had detected 650 errors. So I tested each stick in each slot and it came back fine. I then tested both sticks again and it came back without an error. I tried to boot normally but I received multiple BSOD's. I then booted into safe mode with networking and received a BSOD. After that I booted into safe mode and was able to retrieve my minidump files. After analyzing them on another computer each one says that it is probably caused by ntoskrnl.exe What is my course of action from here on out? I really have no idea what to do.

    My mindump files are zipped and attached.

      My System SpecsSystem Spec

  2. #2


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Set Optimized Defaults in the bios, then save. Check that storage is set to AHCI mode, if that is how it is currently set. If not, change the setting to that. Save.

    Boot to Windows.

    Download/install/run CPU-Z.

    Type snippingtool into the Start menu then press Enter. Use it to make a screenshot of CPU-Z Memory tab.

    Then, make a screenshot of the SPD tab - one for each stick of RAM you have. So if two sticks, two screenshots for this...etc... (Change the slot # to get to others, in top left of tab.)

    Please attach the saved screenshots (.jpg format is good) to a new post here.
      My System SpecsSystem Spec

  3. #3


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    We should get rid of this:

    WPRO_41_2001 WPRO_41_2001.sys Mon Nov 07 16:04:48 2011 (4EB847F0)

    Uninstall WinPcap normally.

    If it is not in the uninstall list, then do this instead:

    Delete this file:

    C:\Windows\System32\drivers\WPRO_41_2001.sys

    Then open Regedit and locate its key (might take a little effort, depending on if it is named similarly, as WinPcap, or something else even) - delete the key.

    Here is the location:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services

    Reboot.
      My System SpecsSystem Spec

  4. #4


    Posts : 153
    Windows 8, Kali


    I deleted that driver and the reg key. I am unable to get any memory info for you because cpu-z encounters error 0x43c (1084) during initialization and nothing is displayed on the memory tab or the SPD tab.
      My System SpecsSystem Spec

  5. #5


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Ok, cool for now.

    Just wait it out and see how it goes. If it crashes, please re-run the tool again and post the logs, as you did before.

    The memory might be set unwell, but we'll see.

    Maybe it won't even crash anymore.
      My System SpecsSystem Spec

  6. #6


    Posts : 153
    Windows 8, Kali


    special pool detected memory corruption. So I booted, logged in, really slow and sluggish, turned off driver verifier, tried to reboot and got a BSOD with special pool detected memory corruption. So it is restarting again and I'll post the dump file.
      My System SpecsSystem Spec

  7. #7


    Posts : 153
    Windows 8, Kali


    Okay I am logged in and it has not bsod'd so far. Heres the dump file for the last BSOD.
      My System SpecsSystem Spec

  8. #8


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    This WinPcap driver still exists and is active, in your latest crash dump just posted.

    Perhaps the software that you installed that installed it too, re-installed it.

    Check about that again.

    Code:
    0: kd> lmvm WPRO_41_2001
    start             end                 module name
    fffff800`034db000 fffff800`034e7000   WPRO_41_2001   (deferred)             
        Image path: \SystemRoot\system32\drivers\WPRO_41_2001.sys
        Image name: WPRO_41_2001.sys
        Timestamp:        Mon Nov 07 16:04:48 2011 (4EB847F0)
        CheckSum:         00015ADC
        ImageSize:        0000C000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4


    What I would do for now too is to remove a stick of RAM. Run the machine like that until you're confident that it is stable.

    If it is, replace the RAM with the other stick and try again. See how that goes.

    Maybe one of them will crash a lot and the other not. Basically, experiment doing real things that you normally would use the machine for.
      My System SpecsSystem Spec

  9. #9


    Posts : 153
    Windows 8, Kali


    What is it associated with? It says it was installed today, so I am unsure of what it is or where it came from.
      My System SpecsSystem Spec

  10. #10


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Dunno, can't say.

    Quite a few machines bsoding have it though, and I don't like the date of it, especially because of its function and type of driver it is.

    If you make a screenshot or 2 of your installed software programs, I can probably guess which it is a component of.
      My System SpecsSystem Spec

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