Windows 8 and 8.1 Forums

Windows 8 OS broken

  1. #1


    England
    Posts : 19
    Windows 8 Home Premium

    Windows 8 OS broken


    I have a Dell Inspiring 15r and yesterday it started running extremely slow. I realised that installed software had restarted the laptop while it was in the middle of an important windows update. After a few attempts to fix it I'm stuck with nothing.

    Now when booting up I get to a screen telling me the OS needs repairing. I downloaded and created a Windows 8 disk so that I could repair windows. However, due to it being UEFI I am unable to do this. I have tried booting in legacy but the repair disk doesn't seem to know where to locate my OS. I've tried a refresh and automatic repair with no such luck. From the repair disk, I tried to run system restore but it tells me to restart and choose the OS, however there is no option to do this.

    I could do a Dell factory reset, but I have very important files on my laptop that if lost would loose me my job.

    Please could someone advise me how to repair my laptop, or backup files before a reset.

    Any help would be appreciated.

    Thank you.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Backing up your files is the most important thing at this point.
    Back up your files

    If unable to get into Windows, I'd suggest trying one of these links: https://www.google.com/search?q=back...ient=firefox-a
    The most important thing to backup is your Users folder - that'll contain most (if not all) of the data on your system.
      My System SpecsSystem Spec

  3. #3


    England
    Posts : 19
    Windows 8 Home Premium


    Quote Originally Posted by usasma View Post
    Backing up your files is the most important thing at this point.
    Back up your files

    If unable to get into Windows, I'd suggest trying one of these links: https://www.google.com/search?q=back...ient=firefox-a
    The most important thing to backup is your Users folder - that'll contain most (if not all) of the data on your system.
    Thank you. I only need to backup a few documents. I've just realised I can use hirens boot CD to backup lol

    I was hoping to find a way of repairing windows rather than having to spend alot of time reinstalling windows 8.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Once you have the documents backed up - then you can try different things to repair the OS.
    Without the backup - each repair step that you take could erase your data.

    I'd start with these free, bootable diagnostics: Initial Hardware Diagnostics
    Depending on the results of that, then I'd suggest obtaining the drivers for the storage controller on your system (so you can load them at the "Load driver" prompt in Startup Repair.
      My System SpecsSystem Spec

  5. #5


    England
    Posts : 19
    Windows 8 Home Premium


    I've tried every repair I can think of. Nothing seems to work.

    When in repair menu, the main OS hard drive doesn't seem to be recognised. However, running a dell diagnostics test reveals the hard drive working perfectly fine.
      My System SpecsSystem Spec

  6. #6


    England
    Posts : 19
    Windows 8 Home Premium


    Contacted Dell, they are sending out a Windows 8 Disk. Thanks for your help.
      My System SpecsSystem Spec

  7. #7


    England
    Posts : 19
    Windows 8 Home Premium


    Now i've bumped into another problem.

    I've loaded Mini windows xp on Hirens boot cd, but don't seem to be able to locate the main hard drive, again it is definitely working as diagnostics shows it working fine. I am also in legacy mode as that is the only way I could get hirens boot cd running.
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    It sounds like you don't have the drivers for the hard drive controller.

    I'm uncertain if you have the RAID or the AHCI version, so try each (they have similar filenames, so it must be done one at a time):
    RAID: http://downloadcenter.intel.com/Deta...adType=Drivers
    AHCI: http://downloadcenter.intel.com/Deta...adType=Drivers

    Extract the appropriate version (probably the ones that end in ...f6flpy-x64.zip to a CD or a flash drive
    Then, when given the option to load drivers, point it at them and see if it loads.
      My System SpecsSystem Spec

  9. #9


    England
    Posts : 19
    Windows 8 Home Premium


    Quote Originally Posted by usasma View Post
    It sounds like you don't have the drivers for the hard drive controller.

    I'm uncertain if you have the RAID or the AHCI version, so try each (they have similar filenames, so it must be done one at a time):
    RAID: http://downloadcenter.intel.com/Deta...adType=Drivers
    AHCI: http://downloadcenter.intel.com/Deta...adType=Drivers

    Extract the appropriate version (probably the ones that end in ...f6flpy-x64.zip to a CD or a flash drive
    Then, when given the option to load drivers, point it at them and see if it loads.
    That seems very plausible, i'll give it a shot. Cheers.
      My System SpecsSystem Spec

  10. #10


    England
    Posts : 19
    Windows 8 Home Premium


    Well it seems like once again another problem has arose. Upon powering up, the laptop takes about 5 minutes just to boot past the Dell logo. Then when it eventually gets to the Windows 8 installation setup, it just continuously stays black with a cursor in the middle.

    I wish they kept things as simple as they used to be, i'd have it fixed by now!
      My System SpecsSystem Spec

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