Windows 8 and 8.1 Forums


BSOD, graphics card no longer being utilized.

  1. #1


    Posts : 1
    Windows 8

    BSOD, graphics card no longer being utilized.


    Hello all,

    I have a had a blue screen of death recently, when the computer restarted, my graphics card was no longer being utilized. Instead windows is using "Microsoft basic display driver" Attached is the information provided by the diagnostic tool provided on this forum.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The reports are missing some needed information. Please rerun the tool from here and let it run for at least 15 minutes: Blue Screen of Death (BSOD) Posting Instructions

    At work we run diagnostics on every system that we take in for repair (before we even start working on it). At a minimum, please run the free diagnostics here: Initial Hardware Diagnostics. For more in-depth diagnostics, please run those listed here: Hardware Diagnostics
    Wireless USB XBox controllers are known to cause BSOD's on some systems. Please uninstall the software for this device and physically remove the device from the system to see if this is the cause. Just FYI - your drivers are significantly newer than those that were known to cause BSOD's, so this may not be the cause.

    One memory dump blames your video, the other blames a USB audio device. This can be either 2 different problems - or a symptom of a low-level driver/hardware problem.

    To start, please remove the USB audio device and uninstall it's software. In the past they've been known to cause problems.

    Then follow these steps to troubleshoot the video issues: Video TDR Timeout - 0x116 + 0x117

    Finally, as time permits, please run these free diagnostics to see if there's any hardware issues that need to be dealt with: Hardware Diagnostics


    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sun Dec 23 21:32:46.694 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122312-7503-01.dmp]
    Windows 8 Kernel Version 8250 MP (4 procs) Free x64
    Built by: 8250.128.amd64fre.winmain_win8beta_se.120330-1316
    System Uptime:1 days 2:23:02.597
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by :nvlddmkm.sys ( nvlddmkm+993b10 )
    BugCheck 116, {fffffa800879d4d0, fffff88004270b10, ffffffffc000009a, 4}
    BugCheck Info: VIDEO_TDR_FAILURE (116)
    Arguments: 
    Arg1: fffffa800879d4d0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff88004270b10, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000004, Optional internal context dependent data.
    BUGCHECK_STR:  0x116
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    PROCESS_NAME: System
    FAILURE_BUCKET_ID: 0x116_IMAGE_nvlddmkm.sys
    CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
      BIOS Version                  1.0.18
      BIOS Release Date             02/24/2009
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 530
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Dec  5 20:59:58.958 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\120512-11934-01.dmp]
    Windows 8 Kernel Version 8250 MP (4 procs) Free x64
    Built by: 8250.128.amd64fre.winmain_win8beta_se.120330-1316
    System Uptime:8 days 5:09:14.842
    *** ERROR: Module load completed but symbols could not be loaded for xusb22.sys
    Probably caused by :xusb22.sys
    BugCheck 9F, {3, fffffa8005a1d280, fffff880009d38c0, fffffa800846ac60}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa8005a1d280, Physical Device Object of the stack
    Arg3: fffff880009d38c0, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
    Arg4: fffffa800846ac60, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME: System
    FAILURE_BUCKET_ID: 0x9F_3_usbaudio_IMAGE_xusb22.sys
    CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
      BIOS Version                  1.0.18
      BIOS Release Date             02/24/2009
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 530
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sun Dec 23 21:32:46.694 2012 (UTC - 5:00)**************************
    VSTCNXT6.SYS                Wed Oct 15 20:52:22 2008 (48F69046)
    VSTBS26.SYS                 Wed Oct 15 20:54:06 2008 (48F690AE)
    VSTDPV6.SYS                 Wed Oct 15 20:57:45 2008 (48F69189)
    intelppm.sys                Fri Feb 17 23:33:39 2012 (4F3F2A23)
    xusb22.sys                  Fri Feb 17 23:34:13 2012 (4F3F2A45)
    e1e6232e.sys                Wed Mar  7 04:50:47 2012 (4F572F77)
    nvlddmkm.sys                Fri Nov 30 22:24:02 2012 (50B97852)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Dec  5 20:59:58.958 2012 (UTC - 5:00)**************************
    e1e6032e.sys                Mon Sep 26 18:52:28 2011 (4E81022C)
    nvlddmkm.sys                Tue Oct  2 14:21:13 2012 (506B3099)
    
    http://www.carrona.org/drivers/driver.php?id=VSTCNXT6.SYS
    http://www.carrona.org/drivers/driver.php?id=VSTBS26.SYS
    http://www.carrona.org/drivers/driver.php?id=VSTDPV6.SYS
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    xusb22.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=e1e6232e.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=e1e6032e.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

BSOD, graphics card no longer being utilized.
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