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BSOD, graphics card no longer being utilized.

soraflair

New Member
Hello all,

I have a had a blue screen of death recently, when the computer restarted, my graphics card was no longer being utilized. Instead windows is using "Microsoft basic display driver" Attached is the information provided by the diagnostic tool provided on this forum.
 

My Computer

System One

  • OS
    Windows 8

usasma

Mr. Cranky Pants
VIP Member
Guru
The reports are missing some needed information. Please rerun the tool from here and let it run for at least 15 minutes: https://www.eightforums.com/bsod-cr...e-screen-death-bsod-posting-instructions.html

At work we run diagnostics on every system that we take in for repair (before we even start working on it). At a minimum, please run the free diagnostics here: Initial Hardware Diagnostics. For more in-depth diagnostics, please run those listed here: Hardware Diagnostics

Wireless USB XBox controllers are known to cause BSOD's on some systems. Please uninstall the software for this device and physically remove the device from the system to see if this is the cause. Just FYI - your drivers are significantly newer than those that were known to cause BSOD's, so this may not be the cause.

One memory dump blames your video, the other blames a USB audio device. This can be either 2 different problems - or a symptom of a low-level driver/hardware problem.

To start, please remove the USB audio device and uninstall it's software. In the past they've been known to cause problems.

Then follow these steps to troubleshoot the video issues: Video TDR Timeout - 0x116 + 0x117

Finally, as time permits, please run these free diagnostics to see if there's any hardware issues that need to be dealt with: Hardware Diagnostics


Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Sun Dec 23 21:32:46.694 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122312-7503-01.dmp]
Windows 8 Kernel Version 8250 MP (4 procs) Free x64
Built by: [B]8250[/B].128.amd64fre.winmain_win8beta_se.120330-1316
System Uptime:[B]1 days 2:23:02.597[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+993b10 )[/B]
BugCheck [B]116, {fffffa800879d4d0, fffff88004270b10, ffffffffc000009a, 4}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]VIDEO_TDR_FAILURE (116)[/url]
Arguments: 
Arg1: fffffa800879d4d0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004270b10, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]0x116_IMAGE_nvlddmkm.sys[/B]
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  1.0.18
  BIOS Release Date             02/24/2009
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 530
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Dec  5 20:59:58.958 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\120512-11934-01.dmp]
Windows 8 Kernel Version 8250 MP (4 procs) Free x64
Built by: [B]8250[/B].128.amd64fre.winmain_win8beta_se.120330-1316
System Uptime:[B]8 days 5:09:14.842[/B]
*** ERROR: Module load completed but symbols could not be loaded for xusb22.sys
Probably caused by :[B]xusb22.sys[/B]
BugCheck [B]9F, {3, fffffa8005a1d280, fffff880009d38c0, fffffa800846ac60}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8005a1d280, Physical Device Object of the stack
Arg3: fffff880009d38c0, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800846ac60, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]0x9F_3_usbaudio_IMAGE_xusb22.sys[/B]
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  1.0.18
  BIOS Release Date             02/24/2009
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 530
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Sun Dec 23 21:32:46.694 2012 (UTC - 5:00)**************************
VSTCNXT6.SYS                Wed Oct 15 20:52:22 2008 (48F69046)
VSTBS26.SYS                 Wed Oct 15 20:54:06 2008 (48F690AE)
VSTDPV6.SYS                 Wed Oct 15 20:57:45 2008 (48F69189)
intelppm.sys                Fri Feb 17 23:33:39 2012 (4F3F2A23)
xusb22.sys                  Fri Feb 17 23:34:13 2012 (4F3F2A45)
e1e6232e.sys                Wed Mar  7 04:50:47 2012 (4F572F77)
nvlddmkm.sys                Fri Nov 30 22:24:02 2012 (50B97852)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Dec  5 20:59:58.958 2012 (UTC - 5:00)**************************
e1e6032e.sys                Mon Sep 26 18:52:28 2011 (4E81022C)
nvlddmkm.sys                Tue Oct  2 14:21:13 2012 (506B3099)
[/font]
http://www.carrona.org/drivers/driver.php?id=VSTCNXT6.SYS
http://www.carrona.org/drivers/driver.php?id=VSTBS26.SYS
http://www.carrona.org/drivers/driver.php?id=VSTDPV6.SYS
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
xusb22.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=e1e6232e.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=e1e6032e.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

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