Windows 8 and 8.1 Forums


After system sleeps and resumes >> runs for 2s >> turnsoff

  1. #11


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Sorry for the delay in responding. For some reason I haven't seen a notification that you responded.

    Both memory dumps blame your Intel graphics drivers. Please:
    - download a fresh copy of the latest Win8 compatible version from Intel Download Center
    - uninstall the current graphics software/drivers
    - install the freshly downloaded copy
    - monitor for further BSOD's

    Also, please remove the current Razer drivers from your system by uninstalling the Razer software. One of these drivers dates from 2005 and is probably not compatible with Win8.

    Finally, please remove the Western Digital software. The version that you have (2008 drivers) often causes problems/BSOD's on newer systems.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    Razerlow.sys Mon Nov 7 01:33:11 2005 (436EF527)
    Razer Diamondback driver (Win7 has BSOD issues with older drivers)
    http://www.carrona.org/drivers/driver.php?id=Razerlow.sys

    wdcsam64.sys Wed Apr 16 04:39:08 2008 (4805BB2C)
    Western Digital SCSI Arcitecture Model (SAM) WDM driver[br]2008 driver version has known BSOD issues in Win7
    http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Dec 11 20:09:52.468 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\121212-8921-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16442.amd64fre.win8_gdr.121023-1503
    System Uptime:0 days 0:00:17.123
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by :igdkmd64.sys ( igdkmd64+23c51d )
    BugCheck 3B, {c0000005, fffff8800486051d, fffff880051015a0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8800486051d, Address of the instruction which caused the bugcheck
    Arg3: fffff880051015a0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME: csrss.exe
    FAILURE_BUCKET_ID: 0x3B_igdkmd64+23c51d
    CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
    MaxSpeed:     3300
    CurrentSpeed: 3301
      BIOS Version                  F19g
      BIOS Release Date             11/26/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Dec 10 22:48:24.298 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\121012-19625-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16442.amd64fre.win8_gdr.121023-1503
    System Uptime:0 days 0:00:16.916
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by :igdkmd64.sys ( igdkmd64+23c51d )
    BugCheck 3B, {c0000005, fffff8800593451d, fffff880041b15a0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8800593451d, Address of the instruction which caused the bugcheck
    Arg3: fffff880041b15a0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME: csrss.exe
    FAILURE_BUCKET_ID: 0x3B_igdkmd64+23c51d
    CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
    MaxSpeed:     3300
    CurrentSpeed: 3301
      BIOS Version                  F19g
      BIOS Release Date             11/26/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Dec 11 20:09:52.468 2012 (UTC - 5:00)**************************
    Razerlow.sys                Mon Nov  7 01:33:11 2005 (436EF527)
    truecrypt.sys               Tue Feb  7 04:09:36 2012 (4F30EA50)
    eamonm.sys                  Wed Mar  7 09:32:36 2012 (4F577184)
    ehdrv.sys                   Wed Mar  7 09:33:42 2012 (4F5771C6)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    L1C63x64.sys                Wed Jul 18 22:54:44 2012 (500776F4)
    EtronXHCI.sys               Fri Jul 20 03:15:46 2012 (500905A2)
    EtronHub3.sys               Fri Jul 20 03:15:52 2012 (500905A8)
    intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
    iaStorA.sys                 Sat Sep  1 21:01:24 2012 (5042AFE4)
    dump_iaStorA.sys            Sat Sep  1 21:01:24 2012 (5042AFE4)
    igdkmd64.sys                Wed Sep 26 15:49:04 2012 (50635C30)
    nvlddmkm.sys                Tue Oct  2 14:21:13 2012 (506B3099)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Dec 10 22:48:24.298 2012 (UTC - 5:00)**************************
    wdcsam64.sys                Wed Apr 16 04:39:08 2008 (4805BB2C)
    L1C63x64.sys                Wed Feb 15 01:55:09 2012 (4F3B56CD)
    nvlddmkm.sys                Mon Jun 18 16:47:19 2012 (4FDF93D7)
    dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
    
    http://www.carrona.org/drivers/driver.php?id=Razerlow.sys
    http://www.carrona.org/drivers/driver.php?id=truecrypt.sys
    http://www.carrona.org/drivers/driver.php?id=eamonm.sys
    http://www.carrona.org/drivers/driver.php?id=ehdrv.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    L1C63x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=EtronXHCI.sys
    http://www.carrona.org/drivers/driver.php?id=EtronHub3.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys
    L1C63x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys

      My System SpecsSystem Spec

  2. #12


    Posts : 22
    Win 8 Pro x64


    Hi,

    I'm not really sure how the WD software came about - the only WD software i downloaded was the diagnostic utility used to test whether my HDDs were in good condition, and it did pass the extended tests.

    where should i uninstall that SAM WDM driver then?

    as for the Razer drivers, i'm pretty sure they are the latest i can find (v6.02), on Razer official site. however, i don't really have much use for it, so i'll just uninstall them anyway.
      My System SpecsSystem Spec

  3. #13


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Uninstall the SAM driver and the Razer drivers - at least to test them.
    If you find that you can't live without them, then reinstall them - then if your problems start up again you'll know what's causing it.
      My System SpecsSystem Spec

  4. #14


    Tropical Island Pair a Dice
    Posts : 3,030
    Windows 8.1 Pro x64/ Windows 7 Ult x64


    Noticed you're running a beta BIOS, F19g.
    Never a good idea to run beta BIOS, switch to your secondary BIOS if it is non-beta.
    You can flash your BIOS if your system is stable enough, you're sure it won't crash during the flash.
    Only use the USB stick method, never use the internet method.
    If you have any questions about flashing your BIOS, ask before starting. A bad flash can brick your system.

    After usasma gets your drivers cleaned up, update your system specs.
    You can use this app to find them: Speccy Free System information Utility
    Then enter them in the 'My System Specs' drop box at the lower left of any of your posts.


    Upload your crash files here, follow this tutorial.
    How to Upload and Post a Screenshot and File in Eight Forums

    First try changing the hard disk sleep time to a high number so it won't ever sleep.
    Control Panel > Power Options > Change When the Computer Sleeps > Change Advanced Power Settings >
    Expand 'Hard disk', then 'Turn off hard disk after', change time to sleep.

    If the above doesn't work, sleep crashes possibly can be stopped by disabling Hybrid Sleep.
    Control Panel > Power Options > Change When the Computer Sleeps > Change Advanced Power Settings >
    Expand 'Sleep', then 'Allow hybrid sleep', click on 'Setting' and change to 'Off'.
    Some systems are known to crash when this is turned on.
    Last edited by Dave76; 24 Dec 2012 at 04:55.
      My System SpecsSystem Spec

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