What's new

WinMail not downloading primary alias emails

OckhamsStubble

New Member
Hi folks. Strange problem that's been very frustrating... I've recently reinstalled Win 8.1 (SSD upgrade FTW) and reestablished all my user accounts. One of my children's accounts has been frustrating: Windows Mail won't "see" the email from the primary alias, and I can't see how to get it to.

So: when I first run Mail, I get this:
Screenshot (1).png

I could add another account if I like, but that's not the problem. The problem is that the primary account isn't displaying any emails/folders etc. that I know are there. If I try to look at the account settings, I get this:
Screenshot (2).png

and then this when I select the primary (only) alias:

Screenshot (3).png

Why are options greyed out? What obscure (or obvious) setting am I missing that will actually show me emails from that account??
 

My Computer

System One

  • OS
    Windows 8.1
Top