Windows 8 and 8.1 Forums

IE 11 tools issue

  1. #1


    Posts : 27
    win 8 64 bit

    IE 11 tools issue


    Hi guys,
    New to the site and fairly new to 8. I really like it.
    I am having some issues with IE 11. First if i got to the tools then try to open internet options, nothing happens. I can click on ot but it doesn't open. Most of the other items in the tools and other tabs work ok. Second my wife needs IE to run the web based software for her work. If she tries hitting certain tabs nothing happens. also if she is on her mail site she can refresh and open emails but can't compose one, because while the button is available, nothing happens when she hits it. But the email can be opened on other browsers and works fine on chrome and firefox.

    Any help would be greatly appreciated.

    Thanks Ed

      My System SpecsSystem Spec

  2. #2


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64


    Welcome mate!

    First, I would recommend installing all recommended and important updates from windows update, especially those concerned with IE.

    Next, reset IE. Try typing in Internet Options in your search to pull it up outside the browser, and click the Advanced tab. Click reset... Let me know if it fixes anything
      My System SpecsSystem Spec

  3. #3


    Posts : 27
    win 8 64 bit


    Hi Dusty
    All updates installed as of this morning, just checked nothing new. Tried the reset and still don't have the internet options available from the tools drop down.

    Thanks
      My System SpecsSystem Spec

  4. #4


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64


    Alrighty,

    use the SFC scan via this tutorial: SFC /SCANNOW Command - Run in Windows 8

    You can disable and then enable IE to see if it helps at all. You will have to restart after turning off, and then after turning back on: Install or uninstall Internet Explorer - Microsoft Windows
      My System SpecsSystem Spec

  5. #5


    Posts : 27
    win 8 64 bit


    Thanks Dusty. I tired the sfc/scannow and it said it couldn't fix, But as per the link you sent it may take a couple of tries. I'll let you know how i make out.
      My System SpecsSystem Spec

  6. #6


    Posts : 27
    win 8 64 bit


    Ok, so i ran the scan 3 times with IE disabled still corruption that it can't fix. Ran the "Dism /Online /Cleanup-Image /RestoreHealth" came up ok, reran sfc found and fixed corruption. enables IE still no Internet options. Reran sfc no issues found, still no internet options.

    Thanks, learned a lot. Some good stuff now bookmarked.
      My System SpecsSystem Spec

  7. #7


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64


    Ooo, this could be a hard one

    Try disabling add-ons. Go through your program list, and uninstall anything that has the words toolbar, or coupon, or anything that is an add-on for IE. Then go into Tools>Manage Add-ons and disable everything, and close/open IE. You'll want to select 'All Add-ons' under 'show' so that you can see them all.s

    What antivirus program do you have? Make sure it doesn't have any add-ons or influence over IE, and disable any protections it offers for IE within its settings. Go to the Malwarebytes website to install a handy extra, free scan to compliment your antivirus: Malwarebytes : Thank you for download Malwarebytes Anti-Malware - this will allow you to see if you missed a few things, and Mbam is really good at catching malware.

    If it catches stuff, remove and restart. IE has a built in troubleshooter that you might like to try. Troubleshoot Internet Explorer Performance:
    Click image for larger version
      My System SpecsSystem Spec

  8. #8


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64


    For the above post, keep in mind that you can always re-enable add-ons later, after we finish troubleshooting. Also, delete any add-on that is extra and you find that you do not want on your system. This is all assuming you can access the manage add-ons section.
      My System SpecsSystem Spec

  9. #9


    Posts : 27
    win 8 64 bit


    Hey Dust
    Tried it all, still no good, But thanks so much for all of your work/recommendations.
    I run MSE, found 4 items and removed. Ran Malware and 20 removed all. I then ran both again(long) nothing found. Disabled all ad-ons. Ran the troubleshooter, it found one small thing and corrected it. I have restarted the system and still no good on the IO. My wife also went to her email and she still can't select the compose button. It is available and can click it but nothing opens, just like the Internet options.

    Again thanks for all your help.
      My System SpecsSystem Spec

  10. #10


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64


    Hey mate,

    Sorry to hear. It sounds like something on a deeper level. Try refreshing the computer: Refresh Windows 8

    Aside from that, you may be looking at a reinstall, or help from someone who knows more than I do. Sorry to hear that it isn't working out.

    If I had to guess, I would say malware messed something up.
      My System SpecsSystem Spec

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