sounds like a bit of an angry post for a new member -- actually one of the point of discussions is to perhaps make companies like Ms aware of decisions that are not good. I'm sure we've all been in situations where you've said to colleagues "The Management doesn't have a clue". Often people at the top really don't understand what people who actually USE the stuff they put out really want - and are often guided by slick talking salesmen and marketing rep(tiles).
I don't mind helping where I can people how to use stuff or find features that may have been moved or removed from the OS. Education is always an ongoing process --if we all knew the whole kybosh there wouldn't actually be any NEED for the forums to exist in the first place - but I'm sure 1000's of satisfied users who have been helped by these forums(including me) are really glad they are here.