In Arlo Guthrie’s famous song, Alice’s Restaurant, the defendant is prosecuted with the use of “twenty seven eight-by-ten colour glossy photographs with circles and arrows and a paragraph on the back.” That’s how it felt reading Microsoft’s response to user criticisms of Windows 8. In a lengthy and unbelievably technical post, Marina Dukhon, a senior manager, valiantly defended the new Metro user interface against the withering criticism it has received for being a large step backwards in productivity for current Windows users, using a raft of statistics and formulas.
While admitting that current users might be less productive with the new interface, and using an analogy to road construction projects which take years, Dukhon has in effect told current users to “take one for the team,” arguing that eventually, once everyone converts to the new system, and all the developers rebuild their applications for it, everyone will benefit. This arrogantly assumes that everyone is in the same boat as those at Microsoft — addicted for life to Windows and willing to put up with yet more years of change and inconvenience, to get to some future nirvana.
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A Guy