Windows 8.1 HP ENVY 6-1202ea BlackSOD error 0x06d007e
I've been on the AMD 14.4 for some time, any attempt to remove/upgrade to 14.9 results in a black screen where I can only view the mouse cursor for about 2 seconds until it disappears and then reappears. I've also tried updating some of the Windows essentials software to a newer version and once again I was greeted with a black screen after a few flashes. I'm a bit stuck currently and I'm not sure what to do, any advice would be wonderful.
Also, the only way out of the predicaments is to reset then boot up with F11 to system restore, otherwise it remains on a black screen and doesn't move.
Errors I sometimes see when it comes to black screen are error 0x06d007e at location 0x2abc606c, also mentions HP Remote User if I can remember correctly, hope this can be of some use.
Here's my debug zip file. View attachment 54373
Bonus: Also, does anyone know why my laptop is so inept at playing some games? Sometimes it runs smoothly, then it just starts stuttering even on the lowest settings and settles down after a while again. It shouldn't be overheating because the games aren't on for that long surely?
I've been on the AMD 14.4 for some time, any attempt to remove/upgrade to 14.9 results in a black screen where I can only view the mouse cursor for about 2 seconds until it disappears and then reappears. I've also tried updating some of the Windows essentials software to a newer version and once again I was greeted with a black screen after a few flashes. I'm a bit stuck currently and I'm not sure what to do, any advice would be wonderful.
Also, the only way out of the predicaments is to reset then boot up with F11 to system restore, otherwise it remains on a black screen and doesn't move.
Errors I sometimes see when it comes to black screen are error 0x06d007e at location 0x2abc606c, also mentions HP Remote User if I can remember correctly, hope this can be of some use.
Here's my debug zip file. View attachment 54373
Bonus: Also, does anyone know why my laptop is so inept at playing some games? Sometimes it runs smoothly, then it just starts stuttering even on the lowest settings and settles down after a while again. It shouldn't be overheating because the games aren't on for that long surely?
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My Computer
System One
-
- OS
- Windows 8.1 (64 bit)