Solved Tech Support Phone Scam

[lizziefaust]

I already reported the call to Callercenter.com and shared the phone number to warn others. I also submitted a complaint to the FTC. Now my only problem is, what if that caller stole my info?

 

[Edwin]

First:
@ lizziefaust: you need to change all your emails and passwords everywhere!

Second:
@ jackdup: I'm wondering if 'Kickstart' from SurfRight might help.

HitmanPro.Kickstart - Anti ransomware, politievirus, bundestrojaner, Reveton, BKA, GVU - SurfRight

Third:
(I would love to get another one of those calls; those savvy enough to waste an hour of their time could save a dozen unsuspecting, innocent users!)

 

[whs]

Glad I found this page! I have the same question. Got a call from Windows before and the caller asked me to download the teamviewer app, which I did. I gave him the username and password and I saw the cursor on my screen move on it's own. I was suspicious so I hung up. Now, I'm wondering if he was able to copy information that was on my computer. I got usernames and passwords to my online banking accounts saved there.

That was not a very swift move. I assume you learned your lesson. I would change all passwords asap.

 

[caperjack]

Glad I found this page! I have the same question. Got a call from Windows before and the caller asked me to download the teamviewer app, which I did. I gave him the username and password and I saw the cursor on my screen move on it's own. I was suspicious so I hung up. Now, I'm wondering if he was able to copy information that was on my computer. I got usernames and passwords to my online banking accounts saved there.

hanging up will not stop them ,they still have access to your computer as long as you are on line ,get rid of the teamviewer app ,and they change all you passwords ,and maybe have the computer checked by a tech

 

[jackdup]

This is what is presented when you turn on the computer before it even starts loading Windows.

 

[caperjack]

This is what is presented when you turn on the computer before it even starts loading Windows.

the regular password removal tools will not get rid of that.
you might get rid of that by running a bootable antivirus cd or usb ,
info and choices found here ,I have had success in the past using these type of scans to get into a non working computer ,good luck
How to Use An Antivirus Boot Disc or USB Drive to Ensure Your Computer is Clean

 

[Edwin]

Just got off the phone with a 'Scammer', believe it or not! I tried to waste an hour and a half of their time but had to hang up, I couldn't take it anymore!
Man, those characters aren't too swift, persistent, but not too swift!
Anyways, I recorded the whole thing and hope to make an informative, edited video of the ordeal.
(It could also be mildly entertaining as well!)

 

[caperjack]

Just got off the phone with a 'Scammer', believe it or not! I tried to waste an hour and a half of their time but had to hang up, I couldn't take it anymore!
Man, those characters aren't too swift, persistent, but not too swift!
Anyways, I recorded the whole thing and hope to make an informative, edited video of the ordeal.
(It could also be mildly entertaining as well!)

lol, my wife strung them along one night for quite awhile ,saying things like ,oh my gosh girl how did you know ,I am have a hell of a time with it, let me turn it on ,and saying dame things is so slow , ok it up and running slowly,what to we do now ect ect ,then finally gave here a ear full of not very nice names .

 

[Edwin]

lol, my wife strung them along one night for quite awhile ,saying things like ,oh my gosh girl how did you know ,I am have a hell of a time with it, let me turn it on ,and saying dame things is so slow , ok it up and running slowly,what to we do now ect ect ,then finally gave here a ear full of not very nice names .

LOL! That's a hoot!

I had a comical time with this one, playing the naive, gullible dummy. With every instruction I just kept telling him "This folder requires Administrative Privileges, Access denied" or "Web page not available, please try again", then got the reply, (in the usual East Indian accent, not to be stereotypical), "Ohhh, your computer is badly infected, follow my steps and I will help you"!
This went on for about an hour and a quarter!

It was so bad I almost felt embarrassed for the man!

 

[CountMike]

This is what is presented when you turn on the computer before it even starts loading Windows.

Try this:
Download Kaspersky WindowsUnlocker - MajorGeeks

 

[jackdup]

Here is what worked for me.

http://triplescomputers.com/blog/casestudies/solution-this-is-microsoft-support-telephone-scam-computer-ransom-lockout/

 

[CountMike]

Here is what worked for me.

http://triplescomputers.com/blog/casestudies/solution-this-is-microsoft-support-telephone-scam-computer-ransom-lockout/

What did you do, give them invalid/incomplete address too ?

 

[jackdup]

Here is what worked for me.

http://triplescomputers.com/blog/casestudies/solution-this-is-microsoft-support-telephone-scam-computer-ransom-lockout/

What did you do, give them invalid/incomplete address too ?

I don't know what you mean?

 

[CountMike]

Here is what worked for me.

http://triplescomputers.com/blog/casestudies/solution-this-is-microsoft-support-telephone-scam-computer-ransom-lockout/

What did you do, give them invalid/incomplete address too ?

I don't know what you mean?

That address gets me "This address wasn't understood" when I try to open it, looks like it's not complete.

 

[jackdup]

Well that is really odd. I highlighted everything in the address bar and copied and then came here and pasted. I also used File>Send >link by e-mail and sent it to myself and it is exactly the same as the above and when I click on it in the e-mail it opens that page.

I'll see if I can find the page that originally referred me to that site and copy that instead. The one below is from the e-mail I sent to myself per the above and it works for me and also looks identical to the one I posted before so try it and see if it works and I'll look for the referring page.

SOLUTION: ?This is Microsoft Support? telephone scam ? Computer ransom lockout | Triple-S Computers Blog ? Louisville, KY computer repair specialist

 

[CountMike]

Well that is really odd. I highlighted everything in the address bar and copied and then came here and pasted. I also used File>Send >link by e-mail and sent it to myself and it is exactly the same as the above and when I click on it in the e-mail it opens that page.

I'll see if I can find the page that originally referred me to that site and copy that instead. The one below is from the e-mail I sent to myself per the above and it works for me and also looks identical to the one I posted before so try it and see if it works and I'll look for the referring page.

SOLUTION: ?This is Microsoft Support? telephone scam ? Computer ransom lockout | Triple-S Computers Blog ? Louisville, KY computer repair specialist

Now it's complete and can be opened.

 

[visruth]

Well that is really odd. I highlighted everything in the address bar and copied and then came here and pasted. I also used File>Send >link by e-mail and sent it to myself and it is exactly the same as the above and when I click on it in the e-mail it opens that page.

I'll see if I can find the page that originally referred me to that site and copy that instead. The one below is from the e-mail I sent to myself per the above and it works for me and also looks identical to the one I posted before so try it and see if it works and I'll look for the referring page.

SOLUTION: ?This is Microsoft Support? telephone scam ? Computer ransom lockout | Triple-S Computers Blog ? Louisville, KY computer repair specialist

Interesting workaround

The last comment in the comments section by Joakim Helm - "they called me, i just said its strange MS called me when im on Linux then they hang-up quickly"

 

[jackdup]

Well that is really odd. I highlighted everything in the address bar and copied and then came here and pasted. I also used File>Send >link by e-mail and sent it to myself and it is exactly the same as the above and when I click on it in the e-mail it opens that page.

I'll see if I can find the page that originally referred me to that site and copy that instead. The one below is from the e-mail I sent to myself per the above and it works for me and also looks identical to the one I posted before so try it and see if it works and I'll look for the referring page.

SOLUTION: ?This is Microsoft Support? telephone scam ? Computer ransom lockout | Triple-S Computers Blog ? Louisville, KY computer repair specialist

Now it's complete and can be opened.

If you select the link and compare what is in the address bar when you get to the site it is the exact same thing as the first link I posted.

 

[jackdup]

Well that is really odd. I highlighted everything in the address bar and copied and then came here and pasted. I also used File>Send >link by e-mail and sent it to myself and it is exactly the same as the above and when I click on it in the e-mail it opens that page.

I'll see if I can find the page that originally referred me to that site and copy that instead. The one below is from the e-mail I sent to myself per the above and it works for me and also looks identical to the one I posted before so try it and see if it works and I'll look for the referring page.

SOLUTION: ?This is Microsoft Support? telephone scam ? Computer ransom lockout | Triple-S Computers Blog ? Louisville, KY computer repair specialist

Interesting workaround

The last comment in the comments section by Joakim Helm - "they called me, i just said its strange MS called me when im on Linux then they hang-up quickly"

After trying numerous other things it worked for me so I was happy.

 

[visruth]

Here is what worked for me.

http://triplescomputers.com/blog/casestudies/solution-this-is-microsoft-support-telephone-scam-computer-ransom-lockout/

What did you do, give them invalid/incomplete address too ?

I don't know what you mean?

This is what I'm getting on clicking that link: