Tech Support erased all my backup partitions

[Wynona]

I have a brand new Asus laptop that had a problem with the battery. I sent it in to Asus on an RMA and when I got it back, the only partition on the laptop was the OS. Is there something I can do so I can re-install the OS some day? I thought if I can get my activation code some way, I could download Win 8 and re-install, but I am not sure if that will even work with Win8.

When I had to send this HP desktop back to the factory for repair, I was told to be sure to back up all my files; that when it was set back to factory specs, only the OS would be left intact.

At the very least, Asus should have told you the same.

 

[visruth]

what are the other ones then?
BTW- not sure why, but now I am able to use Disk Management and see all five drives.

Ok, so as alphanumeric suggested, did you try recovery from partition present in your system?

 

[donnyb]

Guys, thanks for all your help. I went online last night and chatted with tech support. They said there is something wrong because we were unable to get to the recovery partition even though it is there. I will be sending it in on their RMA program.