carlos28355
New Member
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- 30
Heres the story... customer got bad viruses.. did clean up and removal of the infections and I noticed the laptop wasn't shutting down. (I cant confirm that this wasn't an issue before. I didn't notice it but doesn't mean it wasn't there) when you go to shut down the screen goes off but power on light stays on and fan stays on. Have to hold power button to shut it off
HP Model Pavilion 2000-2b29WM
Heres what I have done so far...
1. I did the refresh (the full format one) but still did it. I still have windows 8 didn't bother updating to 8.1 yet since that's what I had before I refreshed it
2. updated/flashed BIOS but didn't work. Reset BIOS to default
3. Turned off "Turn on fast startup (recommended)"
4. put in different HDD and loaded Windows 7 and when I went to shutdown it locks up at shutdown so still problem shutting down but screen stays on.
5. tried different RAM
6.Tried different power adapter.
7. tried holding SHIFT while shutting down
8. Resisted punching the laptop.
I don't know what else. I was confident that the viruses did it but maybe its a coincidence and its some hardware issue?? Thanks
HP Model Pavilion 2000-2b29WM
Heres what I have done so far...
1. I did the refresh (the full format one) but still did it. I still have windows 8 didn't bother updating to 8.1 yet since that's what I had before I refreshed it
2. updated/flashed BIOS but didn't work. Reset BIOS to default
3. Turned off "Turn on fast startup (recommended)"
4. put in different HDD and loaded Windows 7 and when I went to shutdown it locks up at shutdown so still problem shutting down but screen stays on.
5. tried different RAM
6.Tried different power adapter.
7. tried holding SHIFT while shutting down
8. Resisted punching the laptop.
I don't know what else. I was confident that the viruses did it but maybe its a coincidence and its some hardware issue?? Thanks
Last edited:
My Computer
System One
-
- OS
- Windows 8.1 Pro with Media Center 64-bit
- CPU
- AMD Phenom X4 9600 Black Edition
- Motherboard
- Gigabyte GA-MA78GM-US2H
- Memory
- 8.00GB Dual-Channel DDR2 @ 401MHz (5-5-5-15)
- Monitor(s) Displays
- Sceptre
- Hard Drives
- ADATA SX900 SSD 256GB
2TB WD Black Sata
- Antivirus
- AVAST!, MBAM Pro