Seemingly Random BSODs on newly built PC

diofree · Jul 23, 2014

Hi again John.
Disabled that service before going to run some errands, looks like some errors occured while I was gone (by peeking a look at event viewer). Though i don't know how to check what kind of error it is. Here are the event viewer logs.

If there are errors, I guess the nvidia streaming service wasn't the issue.

Next step, your stress tests?

diofree · Jul 23, 2014

totally off-topic question but do you have any concerns if my computer hit a bsod the other day while a windows update installation was underway? When it rebooted it kept cycling into the blue screen trying to install updates and kept hitting 30% then rebooting. So i hard rebooted and it booted normally after that... any concerns?

usasma · Jul 24, 2014

I see printer problems, Intel Update Manager problems, and .NET issues in the Event Viewer log - but nothing stands out saying that it's the problems.

Just in case, uninstall the printer software, the Intel Update Manager, and .NET - then reinstall them with freshly downloaded versions.

As for the BSOD's, please zip up the contents of C:\Windows\Minidump and upload them with your next post.
You may have to copy it to your Desktop in order to zip it up.

diofree · Jul 24, 2014

Done, done, and done (sort of, could not figure out how to "remove" .net so just found latest version and installed).

Had a few crashes last night trying to play a game.

usasma · Jul 25, 2014

Where are you getting the $Rxxxx named dumps from?

Have you tried another video card yet? If so, when (in relation to the different BSOD's)
Have you done the video diagnostics yet? If so, what were the results?

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

SSPORT.sys Thu Aug 11 19:07:32 2005 (42FBDA34)
Samsung printer driver
http://www.carrona.org/drivers/driver.php?id=SSPORT.sys

anodlwfx.sys Fri Mar 6 05:10:08 2009 (49B0F680)
ALPHA Networks Filter Driver
http://www.carrona.org/drivers/driver.php?id=anodlwfx.sys

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Thu Jul 24 00:55:54.365 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\072314-4250-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]0 days 0:30:22.010[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+1acf1 )[/B]
BugCheck [B]1A, {41284, f9db2000, 6d580, fffff58010804000}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001A]MEMORY_MANAGEMENT (1a)[/url]
Arguments: 
Arg1: 0000000000041284, A PTE or the working set list is corrupt.
Arg2: 00000000f9db2000
Arg3: 000000000006d580
Arg4: fffff58010804000
BUGCHECK_STR:  0x1a_41284
PROCESS_NAME:  bf4.exe
FAILURE_BUCKET_ID: [B]0x1a_41284_nt!_??_::FNODOBFM::_string_[/B]
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3499[/B]
  BIOS Version                  P1.30
  BIOS Release Date             05/26/2014
  Manufacturer                  To Be Filled By O.E.M.
  Product Name                  To Be Filled By O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul 23 03:18:08.752 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\072314-4515-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16384.amd64fre.winblue_rtm.130821-1623
System Uptime:[B]0 days 0:51:40.394[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+1caf5 )[/B]
BugCheck [B]1A, {41284, bf492b7000, e318, fffff58010804000}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001A]MEMORY_MANAGEMENT (1a)[/url]
Arguments: 
Arg1: 0000000000041284, A PTE or the working set list is corrupt.
Arg2: 000000bf492b7000
Arg3: 000000000000e318
Arg4: fffff58010804000
BUGCHECK_STR:  0x1a_41284
PROCESS_NAME:  TiWorker.exe
FAILURE_BUCKET_ID: [B]0x1a_41284_nt!_??_::FNODOBFM::_string_[/B]
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3499[/B]
  BIOS Version                  P1.30
  BIOS Release Date             05/26/2014
  Manufacturer                  To Be Filled By O.E.M.
  Product Name                  To Be Filled By O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul 23 02:26:04.958 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\$RCB8UJP.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16384.amd64fre.winblue_rtm.130821-1623
System Uptime:[B]0 days 1:52:19.600[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+12b23f )[/B]
BugCheck [B]FC, {fffff802e2991990, 8000000004791163, fffff802e2991660, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000FC]ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY (fc)[/url]
Arguments: 
Arg1: fffff802e2991990, Virtual address for the attempted execute.
Arg2: 8000000004791163, PTE contents.
Arg3: fffff802e2991660, (reserved)
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  0xFC
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0xFC_nvlddmkm+12b23f[/B]
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3499[/B]
  BIOS Version                  P1.30
  BIOS Release Date             05/26/2014
  Manufacturer                  To Be Filled By O.E.M.
  Product Name                  To Be Filled By O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jul 21 18:21:58.384 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\$RZKW22N.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16384.amd64fre.winblue_rtm.130821-1623
System Uptime:[B]0 days 0:16:59.150[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+139bb )[/B]
BugCheck [B]1A, {41201, fffff68025dcf6a0, f770000108e68867, ffffe00003a272a0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001A]MEMORY_MANAGEMENT (1a)[/url]
Arguments: 
Arg1: 0000000000041201, The subtype of the bugcheck.
Arg2: fffff68025dcf6a0
Arg3: f770000108e68867
Arg4: ffffe00003a272a0
BUGCHECK_STR:  0x1a_41201
PROCESS_NAME:  SearchIndexer.
FAILURE_BUCKET_ID: [B]0x1a_41201_nt!_??_::FNODOBFM::_string_[/B]
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3499[/B]
  BIOS Version                  P1.30
  BIOS Release Date             05/26/2014
  Manufacturer                  To Be Filled By O.E.M.
  Product Name                  To Be Filled By O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Thu Jul 24 00:55:54.365 2014 (UTC - 4:00)**************************
[COLOR=RED][B]SSPORT.sys                  Thu Aug 11 19:07:32 2005 (42FBDA34)[/B][/COLOR]
[COLOR=RED][B]anodlwfx.sys                Fri Mar  6 05:10:08 2009 (49B0F680)[/B][/COLOR]
RTKVHD64.sys                Tue Jul 30 08:06:46 2013 (51F7AC56)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
athwbx.sys                  Thu Oct 17 05:46:01 2013 (525FB1D9)
nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
TeeDriverx64.sys            Thu Mar 13 14:21:52 2014 (5321F740)
nvvad64v.sys                Fri Mar 28 09:32:06 2014 (533579D6)
nvlddmkm.sys                Mon May 19 19:08:44 2014 (537A8EFC)
NvStreamKms.sys             Thu May 22 12:43:14 2014 (537E2922)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul 23 03:18:08.752 2014 (UTC - 4:00)**************************
athwnx.sys                  Mon Apr  1 01:32:05 2013 (51591BD5)
NvStreamKms.sys             Tue Apr 29 20:59:44 2014 (53604B00)
[/font]

diofree · Jul 25, 2014

Hi John,
I have downloaded and updated the latest from Samsung.

I think it's a hardware issue, most likely. I think I'll try some stress testing and get back to you.
Or maybe just swapping cards and testing the second pc with it would be the better test. I'll try both.

diofree · Jul 25, 2014

OK.

-Ran FurMark, no issues. Topped out at 80c.

-Ran Video Memory Stress Test v 1.7.116

Could only run on 1gb of GPU memory, rather than full 4GB due to program limitations (which can be fixed with command line arguments but I was not comfortable trying this given the scant information in the readme file).

Found 2216 errors on that test.

Too many to paste here, attached text file.

diofree · Jul 25, 2014

Just pulled the GPU after those bad results (Are they bad?).

On reboot got two bsods, one PFN List Corrupt and one Mem Management. It's possible they were due to the fact I swapped my monitor to the onboard graphics and the driver wasn't installed yet. Now it is, will see if i get any errors. However, I still find it odd the bsods are always memory related.

While i wait for your reply I will re test the other stick of ram.

Crash Dump Analysis

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Fri 7/25/2014 9:39:59 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\072514-3359-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x153FA0)
Bugcheck code: 0x1A (0x41792, 0xFFFFF68000066620, 0x200000, 0x0)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Fri 7/25/2014 9:39:59 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x1A (0x41792, 0xFFFFF68000066620, 0x200000, 0x0)
Error: MEMORY_MANAGEMENT
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Fri 7/25/2014 9:39:01 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\072514-3843-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x153FA0)
Bugcheck code: 0x4E (0x99, 0x198B5B, 0x3, 0x600000000198A5A)
Error: PFN_LIST_CORRUPT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the page frame number (PFN) list is corrupted.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

usasma · Jul 26, 2014

Wait to see if the system BSOD's with the GPU out. If it does, zip up and upload the contents of C:\Windows\Mindump (you may have to copy it to your Desktop in order to zip it up).

Where did you get the $RCB8UJP.dmp and the $RZKW22N.dmp file from (what directory?)

Most BSOD's involve memory - that's where most of the severe errors happen.
And that's why the BSOD generates a "memory" dump - as that's where the action is!

diofree · Jul 26, 2014

Ok...
Will keep an eye out with GPU out.

I tested the ram in Memtest 86+ (both sticks this time) for about 12 hours, no errors. That thing is not helping at all.

With two sticks in again (today first day in the past week) I am getting the errors in Chrome alot again, had not had that for awhile. Makes me wonder if the GPU and RAM need to be RMA'd. I'm at that point where I just want to send everything off I'm so fed up. This has eaten up so many hours of my life and still not enjoying my new pc. Arg.

There's so little documentation with the video memory test online, but what do you think of those 2000 errors? Do the logs say anything to you?

diofree · Jul 26, 2014

Great. So since aborting the memtest, I have been sitting here for about 5 minutes and already got a Memory BSOD. I am so frustrated but it does seem that things go badly when both sticks of RAM are in place. The fact that they worked well on the other pc does have me worried it's a mobo issue though, but at this point I don't believe this is a driver issue, it would really really surprise me.

Here are the logs again. I don't know where the weird named ones are from, they are minidumps but I think those are two i accidentally sent to the recycle bin and had to restore or something like that.

Should i go ahead and return some of the components like the RAM, and/or GPU (what about those errors in the vid test?).

diofree · Jul 26, 2014

Just got another, about 10 mins after the last.

usasma · Jul 27, 2014

It's hard to tell with the errors (and without documentation).
My view is that they're errors - so they offer a clue to us about where a problem may be.
It's only a test, it's not a definitive analysis - so we focus on the video for a while.

If you're concerned about the RAM, run Prime95 also - it sometimes shows errors where MemTest86+ will pass.
Prime95 - run the Blend test to stress the RAM the most.

Unfortunately, troubleshooting BSOD's is a long, drawn out process. We have to proceed step by step through it in order to (hopefully) figure out what the problem is. And sometimes after we fix the BSOD's, then we have to troubleshoot black screen/freeze problems!

I'd like a look at the Chrome errors. Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting (just a hunch).

I'd consider RMA'ing the video card. I'd wait to see about a RAM RMA until you've run Prime95 for a while.

Good luck!

diofree · Aug 10, 2014

Hi John,
Just a quick update. I'm back in town for two weeks.
Booted up my PC today with fresh ram (g.skill tridentX 16GB).

GPU was RMA'd as well but that's still on it's way out, not even processing yet. So far today no errors but that's not a long test, will keep you posted!

usasma · Aug 11, 2014

Thanks! I'll be waiting to hear your results!

Seemingly Random BSODs on newly built PC

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