mushroomking
New Member
- Messages
- 5
I was handed a Gateway NV52L with a hard drive that is now a paperweight
included was the purchased factory recovery cd's. I have spent a couple hours chasing my tail with the mindless tech support people in India (thanks Acer) that tell me the same things 4 different ways.
I got their download to flash the ROM to the latest/greatest and verified the BIOS settings. I have turn secure mode off and on.
Setting the BIOS for UEFI, When booting the computer using the System Disc they supplied, you get the Gateway logo for a couple minutes (normal) and then asked language (English) and then 3 options, 2 for what recovery would you like to preform and 1 to exit, no matter which recover you select you get the message that this must be run in Legacy BIOS mode.
Setting the BIOS to Legacy and rebooting you again get the couple minutes of Gateway logo and then the message that this must be run in UEFI mode.
After talking to one of their supervisors and jumped through the same hoops, they decided it was the CD's they sent so after waiting a week for new CD's, I get the same results.
any help out there?
included was the purchased factory recovery cd's. I have spent a couple hours chasing my tail with the mindless tech support people in India (thanks Acer) that tell me the same things 4 different ways.
I got their download to flash the ROM to the latest/greatest and verified the BIOS settings. I have turn secure mode off and on.
Setting the BIOS for UEFI, When booting the computer using the System Disc they supplied, you get the Gateway logo for a couple minutes (normal) and then asked language (English) and then 3 options, 2 for what recovery would you like to preform and 1 to exit, no matter which recover you select you get the message that this must be run in Legacy BIOS mode.
Setting the BIOS to Legacy and rebooting you again get the couple minutes of Gateway logo and then the message that this must be run in UEFI mode.
After talking to one of their supervisors and jumped through the same hoops, they decided it was the CD's they sent so after waiting a week for new CD's, I get the same results.
any help out there?
My Computer
System One
-
- OS
- win 7 pro 64