Sunnova,
I tried following this info, not sure if the links are old, so the info is different, but I just cannot figure it out.
I need an answer for dummies.
I did click on the link below as you stated, downloaded the first link, and opened the zip file, and here is where I get confused. You say to click the Windows and X key, and I get that screen, but don't exactly know what to type.
I can't change what is there, which says c:\windows\system32>
The file downloaded into THIS PC inside the DOWNLOADS folder, so I really am not sure what I am supposed to type. Can you type out exactly what I am supposed to put there, and what will it look like once I hit the Return key?
I don't know if I am supposed to include the Quote marks and the extra spaces between the / marks
Thank you for any help with this. I inadvertantly hit the upgrade to Windows 8.1 and can't go back without days of grief resetting and saving everything I currently have on my computer.
Margaret