one day i was on my acer core 1.5 aspire v5 touch screen laptop and i was gonna install microsoft office and the laptop couldent pick up the dvd so i went into the device manager app and i noticed that in DVD/CD-ROM drives tab that my HL_DT_ST DVD-RAM had a yellow warning on it. so i went to its properties and its said in its status
'Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)' so i looked up how to fix this some results told me that i should uninstall it and then reinstall it,and thats where the problem comes in.i dont know where to reinstall it . do i go to action-add legacy hardware or do i go somewhere else????? please help me i have my college work all backed up i need that office program badly
A Code 19 means that the Registry got corrupted. Open "Troubleshooting" in Control Panel. Push "Configure a device" in the "Hardware and Sound" section. Follow instructions.