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- 341
- Location
- Greece
I have 2 Dell laptops, bought at the same time, both same spec running Win 8.1.
After several failed attempts and lots of forum browsing I finally managed to create a System Image on one laptop, using Macrium Reflect Free edition with the latest update.
So I wanted to also do this on the other laptop.
First I installed Macrium. This installed and opened without any problem. I then searched for updates as the file was a few months old and updated to the latest version. After this it was not possible to open the program: 'Macrium Reflect Disk Imaging has stopped working'.
I uninstalled and tried again a few times with no success.
So I thought I would try to create an image before updating, but got a familiar (to me when using Macrium) VSS issue which aborts the process. When I got this issue on the other laptop, updating the the current version was part of the solution, hence doing this immediately on the second laptop.
So I decided to try a completely new install of the free edition from Macrium's website. This took a lot longer than the previous installs but eventually appeared to have completed successfully. But when trying to open the program I still get the 'stopped working' message.
Here are the details:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Reflect.exe
Application Version: 5.3.7149.0
Application Timestamp: 53f0d0c0
Fault Module Name: ntdll.dll
Fault Module Version: 6.3.9600.17114
Fault Module Timestamp: 53649e73
Exception Code: c0000005
Exception Offset: 000000000009b250
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 2057
Additional Information 1: 4ce4
Additional Information 2: 4ce4e113bc4c505a641a15c39fea5d69
Additional Information 3: 92c4
Additional Information 4: 92c46470e27626491c72c1abfb657a48
Other helpful (to the reader) information:
I have set my antivirus (Emsisoft) to allow Macrium.
I do also have System Images created through Windows but I want an alternative just in case.
I am not that technical (a little knowledge is definitely proving to be a dangerous thing!) so simple explanations and guidance would be appreciated
And on that point, could someone please confirm if my VSS settings are correct. In Task Manager/Services tab VSS seems to have 2 settings: Stopped or Running. It is usually showing Stopped.
If I click to Open Services, the VSS entry is set to Manual.
So is Stopped/Manual the usual default?
Thank you
After several failed attempts and lots of forum browsing I finally managed to create a System Image on one laptop, using Macrium Reflect Free edition with the latest update.
So I wanted to also do this on the other laptop.
First I installed Macrium. This installed and opened without any problem. I then searched for updates as the file was a few months old and updated to the latest version. After this it was not possible to open the program: 'Macrium Reflect Disk Imaging has stopped working'.
I uninstalled and tried again a few times with no success.
So I thought I would try to create an image before updating, but got a familiar (to me when using Macrium) VSS issue which aborts the process. When I got this issue on the other laptop, updating the the current version was part of the solution, hence doing this immediately on the second laptop.
So I decided to try a completely new install of the free edition from Macrium's website. This took a lot longer than the previous installs but eventually appeared to have completed successfully. But when trying to open the program I still get the 'stopped working' message.
Here are the details:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Reflect.exe
Application Version: 5.3.7149.0
Application Timestamp: 53f0d0c0
Fault Module Name: ntdll.dll
Fault Module Version: 6.3.9600.17114
Fault Module Timestamp: 53649e73
Exception Code: c0000005
Exception Offset: 000000000009b250
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 2057
Additional Information 1: 4ce4
Additional Information 2: 4ce4e113bc4c505a641a15c39fea5d69
Additional Information 3: 92c4
Additional Information 4: 92c46470e27626491c72c1abfb657a48
Other helpful (to the reader) information:
I have set my antivirus (Emsisoft) to allow Macrium.
I do also have System Images created through Windows but I want an alternative just in case.
I am not that technical (a little knowledge is definitely proving to be a dangerous thing!) so simple explanations and guidance would be appreciated
And on that point, could someone please confirm if my VSS settings are correct. In Task Manager/Services tab VSS seems to have 2 settings: Stopped or Running. It is usually showing Stopped.
If I click to Open Services, the VSS entry is set to Manual.
So is Stopped/Manual the usual default?
Thank you
My Computer
System One
-
- OS
- Win8.1 64bit, Windows 10 TP on VMWare Player
- Computer type
- Laptop
- System Manufacturer/Model
- Dell Inspiron 15 3521
- CPU
- 1.80 gigahertz Intel Core i5-3337U
- Motherboard
- Dell Inc. 0010T1 A00
- Memory
- 8gb
- Graphics Card(s)
- Intel HD Graphics 4000
- Sound Card
- Realtek HD Audio & Intel Display Audio
- Hard Drives
- TOSHIBA MQ01ABD050 [Hard drive] (500.11 GB)
- Cooling
- Additional fan
- Mouse
- Kensington Trackball
- Browser
- IE
- Antivirus
- Emsisoft Internet Security, Malwarebytes free & antiexploit