Again, thanks to all who posted here. This old granny is eternally grateful for any and all help. Even though I have been a pretty active computer user since the early 1980's I still get lost and find things since DOS to easy to get lost in. I knew how to use DOS......
Jimbo, if you read through the rest of my original post you will see that Incredimail is not my real issue at all. My real issues are in how the account permissions work and what is wrong with my user account at the moment. How do I fix it. Why does the Admin account have issues running something that runs just fine from the user account? When I install something from the admin account, how do I make it available and usable to all accounts. Right now I can not figure out how to do that for Neverwinter and this is making me miss the entire Beta week-end, which is very upsetting to me as I missed the last one due to the same kind of issues with 8. I have been waiting for this event and the release of this game for years.
First, I do not use IE or Outlook. They are both full of security holes and I know this so I use Chrome and Incredimail. I am very good about keeping things up to date as I know how important this is and when I installed W8 I did make sure all was compatible versions or I removed the application. Incredimail was working just fine in my user account, and still is, in fact. I have been using it for years because it rarely gets hacked and it can download my mail from anywhere. Since I have several e-mail accounts this is a big bonus for me. This problem is only in the Administrator account and fairly new as issues go. It was just the last one I ran in to before posting here. The straw that broke the camel's back, I guess. I would, however, find a new application if IM did not work with 8.
Second, I have LOTS of 3rd party software. I am a digital artist so I have many Adobe and Corel products. I also am a gamer so I have things like Diablo 3 and Portal on my machine. I subscribe to Steam, so it is there too. This issue did not start with any of them, though, but with a small application I downloaded from Microsoft on the Windows 8 store. At least I think that may be where it started. I know this is the day I stopped being able to install anything on my user account and started getting that error every time I tried. The first thing that gave me issue was in attempting to install Samsung Kies for my Note tablet. That was the first instance of that error code. This was a couple of weeks ago at least.
My real issues are, 1) How do I fix this error? I have run virus scans and malware scans and all have come up clean. Would a system reset maybe help? I would happily do this if it would fix things. I will follow the steps outlined to me on another forum I have also posted to and scan with some very special tools as soon as I can answer a question as to how this is done. Maybe this will find the problem. If I knew for sure what caused problems I would be sure to remove it and fix the issue, but no idea of how to proceed at the moment. One thing that I do need answered is, what to do if the scan tool wants the disk to repair damaged files? I have the downloaded version of Win 8, so no disk.
2) How do I grant a higher level of permission to my user account now? I looked at that tool and do not understand it at all. I see that you can add a Power User group to your groups but it brings up a box with stuff you have to fill in and I have no idea of what to do in that area. Neither does my husband. I have searched Microsoft's info and found nothing on this at all, only that thing that explains how to set user notifications. This is not what I need at all. How do I find these answers so I can set things up properly?
I just want my computer to work for me and right now it is not.
