2. Download and run the McAfee Consumer Product Removal (MCPR) tool:
a. Download the MCPR tool from
http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp and save it to a temporary folder on your computer.
IMPORTANT: Because the MCPR tool is updated periodically, always download a new copy before each use.
b. Navigate to the folder where you saved the file, and double-click
MCPR.exe.
c. If you see a
User Account Control dialog box, click
Yes.
d. At the
McAfee Software Removal screen, click
Next.
e. At the
End User License Agreement (EULA) dialog box, click
Next to accept the agreement.
f. When prompted, type the Captcha information exactly as seen (it is case-sensitive) and then click
Next.
NOTE:This steps minimizes accidental executions of MCPR.
g. If you have Family Protection installed, you will need to follow these steps. Otherwise, continue to
Step h.
I. Type your Family Protection Administrator name and Password, then click Next.
ii. If authentication fails, follow the on-screen instructions to obtain an uninstall code.
h. When you see the message
CleanUp Successful, restart your computer because your McAfee product will not be fully removed until after the restart.
IMPORTANT: If you see the message
Cleanup Unsuccessful, save your MCPR log files for analysis by Technical Support:
i. At the Cleanup Unsuccessful dialog box, click View Logs. Your troubleshooting log will open in a Notepad window.
ii. Click File, Save As, and save the file to your Desktop. Name the file MCPR_date.txt (for example, MCPR_Jan10_16.txt).
iii. Contact McAfee Technical Support and provide the log file to your technician for troubleshooting.
i. Confirm that all McAfee products have been removed from your computer before continuing to the next step.