Hi my recently purchased HP 15 Notebook started freezing a lot and the disk light was staying on continuously. I spoke to a technician and he instructed me to perform a PC reset.
After waiting several hours I realised my PC was stuck at 41% and then after waiting several more hours to see if it would continue it said "There was an error resetting your PC. No changes have been made". I am able to use my PC in Safe Mode but if I perform a Virus Scan or use chkdsk it freezes after some time.
Still unsure what to do. Any help is greatly appreciated!
After waiting several hours I realised my PC was stuck at 41% and then after waiting several more hours to see if it would continue it said "There was an error resetting your PC. No changes have been made". I am able to use my PC in Safe Mode but if I perform a Virus Scan or use chkdsk it freezes after some time.
Still unsure what to do. Any help is greatly appreciated!
My Computer
System One
-
- OS
- Windows 8.1